Strategic CSM: Drive Engineering Transformation & Growth

Atlassian; Salt Lake City (UT); Presencial; USD 98.000 - 128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellbeing resources

Paid volunteer days

Equity and bonus opportunities

Descripción de la vacante

Atlassian is seeking a Customer Success Manager to partner with DX’s customers to drive engineering transformation using our platform. You will manage an important customer segment through implementation, rollout, and renewal, focusing on product utilization, business alignment, and high-value use cases.

The role requires you to work 4 days per week onsite at our Salt Lake City office for the time being as DX integrates into Atlassian.

Responsabilidades

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success and renewal
• Create and maintain a customer success plan, tracking success initiatives
• Meet targets for net renewal and customer expansion, forecast renewals
• Identify and resolve renewal challenges to maintain high renewal rate
• Establish DX as a driver of the customer’s business goals
• Conduct Executive and C-level services discussions per account strategy
• Discover expansion opportunities by identifying new use cases
• Collaborate with all functions to ensure customer success
• Proactively track and report key account metrics

Descripción del empleo

Atlassian is seeking a Customer Success Manager to partner with DX’s customers to drive engineering transformation using our platform. You will manage an important customer segment through implementation, rollout, and renewal, focusing on product utilization, business alignment, and high-value use cases.

The role requires you to work 4 days per week onsite at our Salt Lake City office for the time being as DX integrates into Atlassian.