Strategic CSM: Drive Adoption & Renewals

Atlassian Corp.; Salt Lake City (UT); Hybrid; USD 81,000 - 128,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Bonuses, commissions and equity

Job summary

Atlassian seeks a Customer Success Manager in Salt Lake City to partner with DX's customers, drive engineering transformation with our platform, and manage implementations through renewal. You will focus on ensuring product utilization, business alignment, and high-value use cases, while coordinating with a cross-functional team.

The role requires onsite presence four days per week as DX integrates with Atlassian, with opportunities for benefits, bonuses, commissions, and equity.

Responsibilities

• You will join a team of collaborative CSMs and reporting to our Manager of SMB Customer Success.
• Own the full customer lifecycle, from implementation, to driving program success and running the renewal.
• Create and maintain a customer success plan, tracking success initiatives.
• Meet targets for net renewal and customer expansion, forecast renewals and track progress.
• Identify and resolve renewal challenges to ensure a high renewal rate.
• Arrange Executive and C-level services discussions according to the account strategy.
• Discover opportunities for expansion by identifying use cases where DX can support.
• Collaborate with all functions to ensure customers are successful and proactively track key metrics.

Job description

Atlassian seeks a Customer Success Manager in Salt Lake City to partner with DX's customers, drive engineering transformation with our platform, and manage implementations through renewal. You will focus on ensuring product utilization, business alignment, and high-value use cases, while coordinating with a cross-functional team.

The role requires onsite presence four days per week as DX integrates with Atlassian, with opportunities for benefits, bonuses, commissions, and equity.