Strategic CSM & Data Insights Advisor

Spindle; Illinois; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid parental leave

Disability insurance

Job summary

A technology company in Illinois is seeking an experienced Business Analyst/Customer Success Manager to support its software product line. This role blends customer partnership with analytical storytelling to ensure ongoing success and improvement for clients. Candidates should have at least 2 years of experience in customer success and as a Business Analyst. Skills in CRM software and strong communication abilities are essential, along with a degree or equivalent experience. This full-time position offers a comprehensive benefits package.

Qualifications

• Minimum 2 years of customer success experience.
• Minimum 2 years of experience as a Business Analyst.
• Ability to manage complex projects with inter-related requirements.
• High level of interpersonal skills to handle sensitive situations.

Responsibilities

• Serve as a trusted advisor to customers throughout their lifecycle.
• Translate data into narratives for stakeholders.
• Lead business analytics initiatives to guide client strategy.
• Visualize large datasets using KPIs and industry trends.
• Implement strategies for customer satisfaction and retention.

Skills

Customer success experience

Business analyst experience

Interpersonal skills

Organizational skills

Analytical skills

Communication skills

Project management

Education

Bachelor's degree or equivalent experience

Tools

CRM systems (Hubspot, ServiceHub, SalesForce, BullHorn)

Microsoft Office Suite

Job description

A technology company in Illinois is seeking an experienced Business Analyst/Customer Success Manager to support its software product line. This role blends customer partnership with analytical storytelling to ensure ongoing success and improvement for clients. Candidates should have at least 2 years of experience in customer success and as a Business Analyst. Skills in CRM software and strong communication abilities are essential, along with a degree or equivalent experience. This full-time position offers a comprehensive benefits package.