Senior CSM – Enterprise SaaS & Signature Success

salesforce.com, inc.; Denver (CO); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking an experienced Customer Success Manager (CSM) to serve as the named resource for Signature customers. You will build trusted advisor relationships, monitor key events and value drivers, and manage incidents with clear communication.

In this hybrid in-office role, you’ll coordinate service catalogs, counsel on new features, and ensure renewals and expansion. Occasional travel and after-hours support may be required.

Qualifications

• 8+ years in Technical Customer Success, SaaS, or related field.
• Able to communicate with executive leadership and stakeholders.
• Translate technical concepts into business terms and drive adoption of features.

Responsibilities

• Act as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
• Cultivate relationships with IT and business executives of customers who purchased Signature.
• Coordinate the Signature Success catalog of services and provide proactive Salesforce guidance.
• Advise on adoption of new Salesforce features and manage risks during implementation.
• Advocate for customers during triage and resolution of high severity cases; support after-hours travel as needed.

Skills

Technical CS

SaaS experience

Project leadership

Tech Consulting

Solutions Architecture

Executive communication

Salesforce Commerce Cloud

Job description

Salesforce is seeking an experienced Customer Success Manager (CSM) to serve as the named resource for Signature customers. You will build trusted advisor relationships, monitor key events and value drivers, and manage incidents with clear communication.

In this hybrid in-office role, you’ll coordinate service catalogs, counsel on new features, and ensure renewals and expansion. Occasional travel and after-hours support may be required.