Global Public Sector CSM — Strategic Advisor

salesforce.com, inc.; California (MO); Hybrid; USD 123,000 - 227,000; Full time

Benefits offered by this job

Office flexibility

In-office 3 days/week

Job summary

Salesforce is seeking a Customer Success Manager to ensure high‑value customers using the Signature Success Plan achieve strong ROI and strategic outcomes. The CSM acts as an extension of the customer's team, guiding both business and technical success.

You will drive adoption of Sales and Service Cloud features, manage executive stakeholder relationships, coordinate deliverables, and lead enablement sessions to maximize platform value across state, local government, and education customers.

Qualifications

• 3+ years of experience in Customer Success, SaaS, or related fields.
• Strong consulting skills and demonstrated ability to drive business value and influence executive conversations.
• Excellent communication to articulate technical issues to diverse audiences and translate tech concepts into business terms.
• Industry knowledge and ability to align customer business goals with platform capabilities.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, customer experience, renewal and expansion.
• Coordinate all deliverables across the Signature lifecycle and ensure value delivery.
• Align processes to address customer needs and deliver business value through the Signature offer.
• Manage business and technical stakeholders to align value and technical goals.
• Lead enablement sessions on opportunity and case management, forecasting, and pipeline hygiene.
• Forge strong relationships with Sales, Engineering, and Product Management to drive success and revenue.

Skills

Customer Success

SaaS experience

Salesforce Service Cloud

Consulting skills

Stakeholder management

Communication skills

Tools

Salesforce

Job description

Salesforce is seeking a Customer Success Manager to ensure high‑value customers using the Signature Success Plan achieve strong ROI and strategic outcomes. The CSM acts as an extension of the customer's team, guiding both business and technical success.

You will drive adoption of Sales and Service Cloud features, manage executive stakeholder relationships, coordinate deliverables, and lead enablement sessions to maximize platform value across state, local government, and education customers.