Senior CSM, Tier 2 - Central US (Remote)

Eltropy Inc.; Philadelphia (Philadelphia County); Remote; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) in the Central U.S. region to manage a portfolio of 50 mid-size customers, helping credit unions and community banks maximize value from our AI communications platform.

You’ll be the primary point of contact, drive retention and expansion, conduct strategic reviews, onboard customers, train users, and collaborate with Sales and Product to improve the customer experience.

Qualifikationen

• 5+ years of customer-facing experience in SaaS/FinTech.
• Strong relationship management and strategic review skills.
• Proactive problem-solving and data-driven decision making.
• Comfort with technology and quick learning of tools.

Aufgaben

• Manage a portfolio of 50 customers and establish trust.
• Conduct regular check-ins and strategic business reviews.
• Identify churn risks and drive retention and expansion.
• Collaborate with Sales to close expansion opportunities.
• Onboard customers and drive product adoption.
• Collect customer feedback to inform product teams.

Kenntnisse

Customer Success

SaaS

Data Analysis

Cross-Functional

Travel Flexibility

Tools

CRM/CS Platform

Jobbeschreibung

Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) in the Central U.S. region to manage a portfolio of 50 mid-size customers, helping credit unions and community banks maximize value from our AI communications platform.

You’ll be the primary point of contact, drive retention and expansion, conduct strategic reviews, onboard customers, train users, and collaborate with Sales and Product to improve the customer experience.