Strategic CSM: AI Translation for Enterprise (Remote)

smartling; United States; Remote; USD 75,000 - 109,000; Full time

Benefits offered by this job

Remote work

Health insurance

Pension

Paid time off

Parental leave

Equipment provided

Team culture

Job summary

Smartling is seeking a remote Customer Success Manager to support enterprise and midmarket clients using our AI-powered translation and localization platform. You will own customer health, retention, and expansion across the full lifecycle, partnering with sales, services, product, and marketing to drive value from onboarding through renewal.

This role is based remotely in Ireland, offers a fully remote-first environment, and suits a self-directed professional who thrives in a fast-growing SaaS

Qualifications

• Three+ years in B2B customer success, client services, or account management.

Responsibilities

• Build structured communication cadence with customers and share product updates to inform global content strategies.
• Advocate for customers internally, surface needs, resolve issues, and guide localization adoption.

Skills

Communication

Stakeholder management

Account management

Renewals & upsell

Organization

Education

Bachelor's degree

Job description

Smartling is seeking a remote Customer Success Manager to support enterprise and midmarket clients using our AI-powered translation and localization platform. You will own customer health, retention, and expansion across the full lifecycle, partnering with sales, services, product, and marketing to drive value from onboarding through renewal.

This role is based remotely in Ireland, offers a fully remote-first environment, and suits a self-directed professional who thrives in a fast-growing SaaS