Remote Global Localization Operations Lead

Smartling; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote-friendly

Competitive compensation

Health benefits

Job summary

Smartling is seeking a Localization Operations Specialist on the Managed Services team to own the end-to-end localization lifecycle for a portfolio of enterprise clients. You will act as the primary operational contact and trusted advisor, designing processes, coordinating cross-functional teams, and driving automation and AI-enabled improvements.

This remote-first role is based on the US East Coast and emphasizes client management, process optimization, and scalable localization delivery across

Qualifications

• 2–3 years localization or translation project management experience, preferably in managed services or agency.
• Understanding of localization file formats, content types, and CAT/TMS tools.
• Strong client management, including leading calls and handling difficult conversations.
• Proficiency with project management/reporting tools and cross-functional coordination.
• Experience supporting enterprise or SaaS clients is a plus.

Responsibilities

• Own end-to-end localization lifecycle for a portfolio of enterprise clients.
• Foster stakeholder relationships and coordinate cross-functional teams for project success.
• Design and optimize localization processes within Smartling's platform and tools.
• Identify process improvements and leverage automation/AI to streamline workflows.

Skills

Localization project management

Client relationship management

Process design and optimization

AI tooling usage

Cross-functional coordination

Attention to detail

Communication skills

Time management

Tools

Jira

Asana

Google Sheets

Looker

TMS/ CAT tools

Job description

Smartling is seeking a Localization Operations Specialist on the Managed Services team to own the end-to-end localization lifecycle for a portfolio of enterprise clients. You will act as the primary operational contact and trusted advisor, designing processes, coordinating cross-functional teams, and driving automation and AI-enabled improvements.

This remote-first role is based on the US East Coast and emphasizes client management, process optimization, and scalable localization delivery across