EMEA Customer Success Operations Lead: Growth & Forecasting

Anaplan; London (KY); On-site; USD 120,000 - 150,000; Full time

Job summary

Anaplan is seeking a driven Customer Success Operations Manager to lead day-to-day post-sales operations for the EMEA region. You will partner with CS leadership to improve productivity, forecast accuracy, and pipeline visibility while enabling revenue growth and operational excellence.

You will act as a change agent, introducing new tools and methodologies, and manage cross-functional alignment to drive churn reduction and revenue expansion across GTM teams.

Qualifications

• Excellent analytical skills with experience overseeing and managing customer metrics, employee productivity and outcomes.
• Proven skills in post-sales forecasting, customer health and reporting.
• Proven skills in go-to-market modelling, building territories and setting corresponding goals.
• Must have GRIT – guts, reliability, improvement, teamwork.
• Project management and leadership experience is a plus.

Responsibilities

• Analyse current post-sales operations processes and identify opportunities for optimisation and innovation.
• Implement strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
• Partner with post-sales leadership to develop strategies for scaling operations and achieving revenue targets.
• Oversee the design, implementation, and optimisation of post-sales processes, tools, and systems.
• Provide actionable insights through data analysis, reporting, and dashboards to support decision-making.
• Monitor data accuracy and integrity within CRM and related systems.
• Regularly monitor and analyse post-sales pipeline metrics, including renewal conversion rates and churn.

Skills

Analytical skills

Forecasting

Go-to-market modelling

Leadership

Project management

GRIT

Tools

CRM systems

Job description

Anaplan is seeking a driven Customer Success Operations Manager to lead day-to-day post-sales operations for the EMEA region. You will partner with CS leadership to improve productivity, forecast accuracy, and pipeline visibility while enabling revenue growth and operational excellence.

You will act as a change agent, introducing new tools and methodologies, and manage cross-functional alignment to drive churn reduction and revenue expansion across GTM teams.