Strategic CS Lead - $25M Portfolio (Remote)

Alma; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) match

Paid time off

Professional development

Fertility and wellness programs

Job summary

Spring Health is seeking a Strategic Customer Success Account Manager to lead relationships with our largest customers, align Spring’s AI-native mental health solutions to client goals, and drive retention, revenue, and growth. This remote, full-time role reports to the Director of Strategic Customer Success and may require occasional travel around the US.

You will forecast revenue, manage renewals and upsell opportunities, coordinate cross-functional teams, and present business reviews to

Qualifications

• Bachelor's degree or higher required or equivalent experience.
• 10+ years in account management, customer success, or healthcare management.
• Experience forecasting, renewals, and upsell revenue.
• Proven success managing large enterprise or Fortune 100 clients.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Serve as a product expert and advocate for mental health across a portfolio of partners.
• Own forecasting projections for revenue, renewals, and upsell opportunities.
• Identify and position upsell opportunities to drive revenue growth.
• Develop and manage relationships with multiple stakeholders to ensure satisfaction.
• Manage the entire customer lifecycle from onboarding to renewals and expansions.

Skills

Account management

Forecasting

Renewals

Upsell

Communication

Education

Bachelor's degree

Job description

Spring Health is seeking a Strategic Customer Success Account Manager to lead relationships with our largest customers, align Spring’s AI-native mental health solutions to client goals, and drive retention, revenue, and growth. This remote, full-time role reports to the Director of Strategic Customer Success and may require occasional travel around the US.

You will forecast revenue, manage renewals and upsell opportunities, coordinate cross-functional teams, and present business reviews to