Remote Strategic CS Lead for Fortune 100 Partners

Spring Care, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, Vision

403(b) match up to 2%

Annual no-cost mental health visits

Paid time off & holidays

Parental leave & caregiver support

Wellness and development programs

Fertility support & reimbursements

Expense reimbursement for travel

Job summary

Spring Health is hiring a Strategic Customer Success Account Manager to lead relationships with our largest partners in a fully remote, full-time role reporting to the Director of Strategic Customer Success. You will forecast revenue, drive renewals and upsells, and align Spring’s solutions with customer goals to maximize engagement and growth.

You will manage the end-to-end customer lifecycle, coordinate cross-functional teams, and deliver data-driven recommendations to executives.

Qualifications

• Bachelor’s degree or higher preferred.
• 10+ years of experience in account management, customer success, or healthcare management.
• Experience driving forecasting, renewals, and upsell revenue.
• Managing Fortune 100 clients and portfolios valued at $25M+.
• Sales motions similar to farmer sales roles; emphasis on relationships and expansion.
• Exceptional communication; collaborative and trustworthy relationships.
• Growth through portfolio management, upsells, and cross-sell opportunities.
• Organized with attention to detail and prioritization.
• Resourceful, proactive in fast-paced environments.
• Ability to consult customers to align solutions with needs.
• High integrity and passion for transforming mental healthcare.

Responsibilities

• Serve as a product expert and advocate for mental health across a portfolio of major partners.
• Own forecasting for revenue, renewals, and expands; ensure accurate projections.
• Identify and position upsell opportunities; drive revenue growth.
• Develop and manage positive relationships with customers, consultants, and stakeholders.
• Manage the end-to-end customer lifecycle including engagements and renewals.
• Prepare and present business reviews to senior HR executives.
• Collaborate cross-functionally to collect feedback and improve processes.
• Support sales efforts through retention and net-new opportunities.
• Leverage data to drive results and portfolio insights.

Skills

Forecasting

Renewals

Upsell revenue

Relationship building

Communication skills

Portfolio management

Sales motions

Strategic account management

Education

Bachelor's degree

Job description

Spring Health is hiring a Strategic Customer Success Account Manager to lead relationships with our largest partners in a fully remote, full-time role reporting to the Director of Strategic Customer Success. You will forecast revenue, drive renewals and upsells, and align Spring’s solutions with customer goals to maximize engagement and growth.

You will manage the end-to-end customer lifecycle, coordinate cross-functional teams, and deliver data-driven recommendations to executives.