Senior Enterprise Success Manager - AI-Driven & Remote

Spring Health; New York (NY); Remote; USD 106,000 - 138,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) match

PTO & holidays

Parental leave

Job summary

Spring Health, a global mental health company, is seeking a Senior Customer Success Manager for a fully remote role managing an enterprise portfolio. You will build relationships with customer and consultant stakeholders, demonstrate value, and drive adoption, renewal, and expansion.

Travel for customer meetings and internal events is expected at ~15%. You will lead strategic account plans, guide cross-functional teams, and use data to influence decisions and optimize outcomes for HR and

Qualifications

• Five years+ of experience in account management, customer success, implementation, or healthcare management.
• Bachelor’s degree or higher.
• Experience owning customer renewals, identifying growth opportunities, and building revenue forecasts.
• Experience with SaaS products or platforms.
• Experience advising senior stakeholders and managing enterprise relationships.

Responsibilities

• Understand each customer’s business model, goals, and benefits environment; translate into strategic plans and execute them.
• Map relationships across stakeholders; establish trust and manage account health and risks.
• Recommend solutions based on product and benefits landscape; stay current with market developments.

Skills

Account management

Customer success

Enterprise relationships

SaaS knowledge

Renewals forecasting

AI tools usage

Education

Bachelor’s degree

Tools

CRM software

Salesforce

Job description

Spring Health, a global mental health company, is seeking a Senior Customer Success Manager for a fully remote role managing an enterprise portfolio. You will build relationships with customer and consultant stakeholders, demonstrate value, and drive adoption, renewal, and expansion.

Travel for customer meetings and internal events is expected at ~15%. You will lead strategic account plans, guide cross-functional teams, and use data to influence decisions and optimize outcomes for HR and