Strategic Corporate IT Manager — MSP & SaaS Ops (Hybrid NYC)

Voltera-Power; New York (NY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical/vision/dental insurance

Matching 401(k)

Life Insurance

Unlimited vacation/PTO

EV incentive

Job summary

Voltera in New York is seeking a Corporate IT Manager to lead day-to-day IT operations, including SaaS admin, MSP governance, and asset lifecycle. You will partner with the Cybersecurity & Network team but focus on execution and reliability of IT services for employees across the business.

You will own relationships with the MSP, manage vendor performance, and oversee a domain-migration project while ensuring proper documentation and SOPs are in place.

Qualifications

• 5+ years of experience in Corporate IT, IT Operations, IT Systems Administration, or a related role supporting a growing organization.
• Experience managing Corporate IT operations, including SaaS administration, vendor management, software licensing, and IT asset lifecycle management.
• Proven experience managing and partnering with a Managed Service Provider (MSP), including service delivery, SLA management, and vendor performance.
• Hands-on experience with Microsoft Entra ID (Azure AD), including user lifecycle management, identity administration, and basic SSO/SCIM support.
• Experience administering enterprise collaboration and productivity platforms, including Microsoft 365, Slack, Zoom, Jira & Confluence, and endpoint management solutions such as Jamf and/or Microsoft Intune.
• Experience developing and maintaining IT documentation, standard operating procedures (SOPs), and knowledge base content.
• Nice-to-have: Experience supporting AI platforms like ChatGPT/Claude, domain migrations, ITIL, and working in fast-growth tech environments.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent practical experience).

Responsibilities

• Own the day-to-day MSP relationship (DevFuzion) and track SLA performance with service credits when commitments are missed.
• Lead monthly strategic IT reviews and ongoing service review meetings with the MSP.
• Support Entra ID user provisioning/deprovisioning and handle basic SSO/SCIM troubleshooting.
• Maintain oversight and accuracy of the IT asset lifecycle.
• Own the SaaS/tool portfolio: renewals, seat counts, and vendor relationships beyond MSP scope.
• Oversee domain-migration project (Revel to Voltera) and decommission Revel-domain access after migration.
• Track vendor contracts and renewal timing; flag material spend changes for budget visibility.
• Ensure SaaS tools undergo security/compliance review before onboarding or identity federation touches.
• Maintain familiarity across the tool stack (M365, Slack, Zoom, Jira/Confluence) and provide in-office end-user support as needed.
• Build and maintain SOPs/runbooks and continuously update all Confluence IT documentation.

Skills

IT Operations

SaaS administration

Vendor management

Azure AD / Entra ID

IT documentation

MSP management

SLA management

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Slack

Zoom

Jira & Confluence

Jamf

Intune

Job description

Voltera in New York is seeking a Corporate IT Manager to lead day-to-day IT operations, including SaaS admin, MSP governance, and asset lifecycle. You will partner with the Cybersecurity & Network team but focus on execution and reliability of IT services for employees across the business.

You will own relationships with the MSP, manage vendor performance, and oversee a domain-migration project while ensuring proper documentation and SOPs are in place.