IT Operations & End-User Computing Lead - Hybrid

Versana LLC.; New York, Northern (NY, KY); Hybrid; USD 160,000 - 190,000; Full time

Job summary

Versana LLC is seeking a seasoned IT Operations & End User Computing Manager to lead corporate IT operations, end-user computing, and vendor engagement across all locations in the United States. The role ensures reliability, security, and efficiency of IT systems, assets, and user support while driving continuous improvement and business continuity.

The candidate will manage Microsoft 365, Entra ID, Defender, and IAM controls, support hybrid/remote work environments, and collaborate with HR and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 5+ years of experience in Corporate IT, IT Operations, or End User Computing environments.
• 3+ years of experience managing vendors, MSPs, or IT operations teams.
• Hands-on experience administering Microsoft 365 and Entra ID environments.
• Knowledge of Microsoft Defender, Conditional Access, EDR solutions, networking technologies, and modern endpoint security practices.
• Experience with endpoint management and mobile device management platforms, preferably Microsoft Intune.
• Strong understanding of identity and access management principles.
• Experience supporting employee onboarding, offboarding, and access governance processes.
• Strong knowledge of endpoint security, patch management, hardware lifecycle management, and vulnerability remediation.
• Experience supporting hybrid and remote work environments.
• Hands on experience supporting macOS and Windows.

Responsibilities

• Own day-to-day IT operations and end-user technology services across the organization.
• Develop and maintain IT operational policies, standards, and procedures.
• Ensure high-quality IT support delivery for employees across all locations.
• Drive continuous improvement initiatives to enhance the employee IT experience.
• Ensure business continuity and operational readiness of corporate IT services.
• Oversee lifecycle management, support, and security of corporate technology assets, including laptops, mobile devices, conference room equipment, printers, networking equipment, wireless infrastructure, VPN, remote access solutions, and endpoint management platforms.
• Oversee corporate networking, VPN connectivity, and office technology environments.
• Coordinate hardware refreshes, software updates, patching, and asset lifecycle management activities.

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Entra ID

Intune

Microsoft Defender

Job description

Versana LLC is seeking a seasoned IT Operations & End User Computing Manager to lead corporate IT operations, end-user computing, and vendor engagement across all locations in the United States. The role ensures reliability, security, and efficiency of IT systems, assets, and user support while driving continuous improvement and business continuity.

The candidate will manage Microsoft 365, Entra ID, Defender, and IAM controls, support hybrid/remote work environments, and collaborate with HR and