Corporate IT Manager

Voltera-Power; New York (NY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical/vision/dental insurance

Matching 401(k)

Life Insurance

Unlimited vacation/PTO

EV incentive

Job summary

Voltera in New York is seeking a Corporate IT Manager to lead day-to-day IT operations, including SaaS admin, MSP governance, and asset lifecycle. You will partner with the Cybersecurity & Network team but focus on execution and reliability of IT services for employees across the business.

You will own relationships with the MSP, manage vendor performance, and oversee a domain-migration project while ensuring proper documentation and SOPs are in place.

Qualifications

• 5+ years of experience in Corporate IT, IT Operations, IT Systems Administration, or a related role supporting a growing organization.
• Experience managing Corporate IT operations, including SaaS administration, vendor management, software licensing, and IT asset lifecycle management.
• Proven experience managing and partnering with a Managed Service Provider (MSP), including service delivery, SLA management, and vendor performance.
• Hands-on experience with Microsoft Entra ID (Azure AD), including user lifecycle management, identity administration, and basic SSO/SCIM support.
• Experience administering enterprise collaboration and productivity platforms, including Microsoft 365, Slack, Zoom, Jira & Confluence, and endpoint management solutions such as Jamf and/or Microsoft Intune.
• Experience developing and maintaining IT documentation, standard operating procedures (SOPs), and knowledge base content.
• Nice-to-have: Experience supporting AI platforms like ChatGPT/Claude, domain migrations, ITIL, and working in fast-growth tech environments.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent practical experience).

Responsibilities

• Own the day-to-day MSP relationship (DevFuzion) and track SLA performance with service credits when commitments are missed.
• Lead monthly strategic IT reviews and ongoing service review meetings with the MSP.
• Support Entra ID user provisioning/deprovisioning and handle basic SSO/SCIM troubleshooting.
• Maintain oversight and accuracy of the IT asset lifecycle.
• Own the SaaS/tool portfolio: renewals, seat counts, and vendor relationships beyond MSP scope.
• Oversee domain-migration project (Revel to Voltera) and decommission Revel-domain access after migration.
• Track vendor contracts and renewal timing; flag material spend changes for budget visibility.
• Ensure SaaS tools undergo security/compliance review before onboarding or identity federation touches.
• Maintain familiarity across the tool stack (M365, Slack, Zoom, Jira/Confluence) and provide in-office end-user support as needed.
• Build and maintain SOPs/runbooks and continuously update all Confluence IT documentation.

Skills

IT Operations

SaaS administration

Vendor management

Azure AD / Entra ID

IT documentation

MSP management

SLA management

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Slack

Zoom

Jira & Confluence

Jamf

Intune

Job description

Our collective future depends on carbon-free transportation. To forge that future, Voltera develops, owns, and operates the infrastructure that enables companies to succeed at scale with zero-emission vehicles. We’re looking for innovative, people-first team members who understand that culture is critical in our effort to positively impact the world’s transition to a carbon-free transportation future.

The Role:

The Corporate IT Manager is responsible for the day-to-day operational management of Corporate IT across the organization. This role ensures the effective delivery, administration, and continuous improvement of core IT operations, including SaaS application and vendor management, IT asset lifecycle governance, documentation, identity and access operations, and oversight of the organization's Managed Service Provider (MSP).

Serving as the primary owner of Corporate IT operations, this individual is accountable for maintaining reliable, efficient, and scalable IT services that support employees across the business. This role partners closely with the Cybersecurity & Network Infrastructure team but has a distinct focus on operational execution rather than security strategy or network architecture.

WHAT YOU’LL DO:

MSP Management & End-User Support

• Own the day-to-day relationship with the MSP (DevFuzion);
• Track SLA performance and enforce service credit terms when commitments are missed
• Leadmonthlystrategic IT reviews and ongoing service review meetings with the MSP
• Support day-to-day Microsoft Entra ID user provisioning and deprovisioning.Handle basic SSO/SCIM troubleshooting
• Maintain oversight and accuracy of the IT asset lifecycle
• Own the SaaS/tool portfolio: renewals, seat counts, and vendor relationships, including platforms outside the MSP's managed scope
• Own and complete the ongoing SaaS domain-migration project (Revel domain to Volteradomain), including decommissioning Revel-domain access once migrated
• Track vendor contracts and renewal timing; flag materialspendchanges for budget visibility
• TrackSaaS tool requires a security/compliance review before onboarding, or touches identity federation (SCIM/SSO) architecture
• Maintain working familiarity across the broader tool stack (M365,Slack,Zoom, Smartsheet, etc.)
• Provide Zoom Room / meeting AV setup and support
• Provide hands-on in-office end-user support as needed
• Build and maintain SOPs/runbooks.Ownand continuously update all Confluence IT documentation

AI Tooling Administration

• Own procurement, licensing, and provisioning for enterprise AI tools (e.g., Claude, ChatGPT) org-wide, including tracking usage/cost andmaintainingvisibility into unsanctioned AI tool usage

MUST-HAVE:

• 5+ years of experience in Corporate IT, IT Operations, IT Systems Administration, or a related role supporting a growing organization.
• Demonstrated experience managing Corporate IT operations, including SaaS administration, vendor management, software licensing, and IT asset lifecycle management.
• Proven experience managing and partnering with a Managed Service Provider (MSP), including service delivery, SLA management, and vendor performance.
• Hands-on experience with Microsoft Entra ID (Azure AD), including user lifecycle management, identity administration, and basic SSO/SCIM support.
• Experience administering enterprise collaboration and productivity platforms, including Microsoft 365, Slack, Zoom, Atlassian (Jira & Confluence), and endpoint management solutions such as Jamf and/or Microsoft Intune.
• Experience developing and maintaining IT documentation, standard operating procedures (SOPs), and knowledge base content.

NICE-TO-HAVE:

• Experience supporting AI platforms such as ChatGPT, Claude, Microsoft Copilot, or similar enterprise AI tools.
• Experience leading SaaS consolidation or domain migration initiatives.
• Familiarity with ITIL or IT service management best practices.
• Experience working in a high-growth, fast-paced startup or technology environment.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent practical experience).

LOCATION:

• NYC (Hybrid 1-2x a week in office)

COMPENSATION & BENEFITS

Base compensation ($130,000 to $160,000 annually): Exact compensation may vary based on skills, experience, and location. Our total compensation package includes the base salary, bonus, incentive equity compensation, and competitive benefits:

• medical/vision/dental insurance
• matching 401(k)
• Life Insurance
• unlimited vacation/PTO
• EV incentive

Candidates must have authorization to work in the U.S. on a permanent basis. Relocation benefits are not available.

Voltera believes diversity – of thought, backgrounds, and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment in which inclusion through diversity helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. Voltera is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.