Strategic Content Architect for AI-Driven SaaS

Medallia; McLean (VA); Hybrid; USD 108,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k)

Disability insurance

Parental leave

Paid holidays

Job summary

Medallia is seeking a Content Strategy professional to maximize the long-term value of flagship narratives across campaigns, regions, and channels. You will operationalize ideas through scalable systems and AI-enabled workflows to ensure consistency and impact.

Collaborate with Global Campaigns, Field Marketing, Digital, and Creative to build connected content ecosystems, drive discoverability, and advance buyer journeys with scalable processes and thoughtful governance.

Qualifications

• 4+ years of experience in content marketing, content strategy, integrated marketing, or a related B2B marketing role.
• Proven track record creating long-form thought leadership, blogs, webinars, customer stories, and campaign assets.
• Experience adapting and repurposing content across channels, audiences, and stages of the buyer journey.
• Strong writing, editing, and storytelling skills with ability to simplify complex concepts.
• Experience partnering cross-functionally with Campaigns, Digital, Product Marketing, Creative, and Field Marketing.
• Hands-on experience applying generative AI tools toward research, content creation, ideation, or process optimization.
• Strong project management and organizational skills in a fast-paced environment.

Responsibilities

• Develop long-term content strategies that maximize the value and longevity of Medallia's strategic narratives and flagship initiatives.
• Create/write and optimize derivative content for different audiences, channels, and formats while maintaining narrative consistency.
• Build and maintain connected content ecosystems that link strategic narratives, customer stories, research, webinars, campaigns, and supporting resources into cohesive buyer journeys.
• Design scalable content systems that efficiently adapt content while maintaining narrative consistency.
• Leverage AI to accelerate content planning, creation, atomization, and activation while maintaining strategic quality and narrative consistency.
• Partner closely with Global Campaigns, Field Marketing, Digital, and Creative to plan and operationalize content across programs, regions/languages, and channels.
• Ensure content is easily discoverable through intentional connections between related assets and supporting resources.
• Develop repeatable planning frameworks and AI-enabled workflows that make content easier to scale, activate, and maintain over time.
• Lead webinar content strategy, discussion development, speaker preparation, and narrative planning.
• Monitor content utilization, performance, and adoption to identify opportunities to improve discoverability, engagement, and long-term impact.
• Recommend future content opportunities based on business priorities, performance insights, and gaps across the content ecosystem.

Skills

Content marketing

Content strategy

Long-form/guides

Repurposing content

Writing/storytelling

Cross-functional collaboration

AI tools

Project management

Job description

Medallia is seeking a Content Strategy professional to maximize the long-term value of flagship narratives across campaigns, regions, and channels. You will operationalize ideas through scalable systems and AI-enabled workflows to ensure consistency and impact.

Collaborate with Global Campaigns, Field Marketing, Digital, and Creative to build connected content ecosystems, drive discoverability, and advance buyer journeys with scalable processes and thoughtful governance.