Strategic Commercial Program Manager (Enterprise Accounts)

industrialelectricmanufacturing; United States; On-site; USD 115,000 - 165,000; Full time

Job summary

IEM is seeking a Commercial Program Manager in Jacksonville, FL to lead a strategic partnership with a major enterprise customer. You will drive forecasting alignment, production planning, and pricing coordination while ensuring we meet service levels and drive continuous improvement across functions.

With 5+ years in program management within manufacturing or enterprise contexts, you will collaborate across production, finance, and customer teams to deliver complex programs and optimize value

Qualifications

• 5+ years of program or project management experience in manufacturing or enterprise client-facing role with annualized volume exceeding $10 million.
• Proven track record managing complex programs with multiple stakeholders across technical and business functions.
• Strong understanding of supply chain processes, inventory management, and demand planning.
• Experience with ERP and customer portal tools.
• Excellent organizational, analytical, and communication skills.
• Demonstrated ability to work under pressure, prioritize tasks, and drive results across functional boundaries.
• Comfortable managing ambiguity and adapting to a dynamic, high-growth environment.
• Exceptional interpersonal skills with a collaborative, team-first mentality.

Responsibilities

• Proactively review and interpret customer forecasts to identify trends, anticipate demand shifts, and align supplier capacity and internal production schedules accordingly.
• Translate forecast data into actionable plans by working directly with production teams to coordinate build output and ensure readiness for deployment.
• Own the process for correcting purchase orders, reconciling discrepancies, and coordinating timely pricing updates between internal teams and the customer
• Respond quickly to quality and field service issues, coordinating internally to drive resolutions and minimize customer impact.
• Actively contribute to customer related projects and continuous improvement initiatives that increase efficiency and enhance customer satisfaction.
• Ensure program delivery aligns with customer service level agreements by constantly monitoring performance metrics and taking corrective action as needed.
• Take a data-driven approach to aligning inventory with forecasted demand and support planning for body of design, product phaseouts, and lifecycle transitions.
• Analyze volume trends and program data to inform decision-making, highlight risks, and support continuous improvement in delivery performance.
• Monitor inventory levels closely, perform flow analysis, and take corrective actions to prevent shortages or excess while maintaining alignment with customer demand.
• Foster a culture of team accountability and collaborative problem-solving across departments by setting clear expectations, following up on deliverables, and driving shared program goals forward.

Skills

Program management

Project management

Supply chain knowledge

Inventory planning

ERP experience

Customer-facing experience

Education

Bachelor's degree in business or engineering

MBA or PMP certification a plus

Tools

ERP systems

Customer portal tools

Job description

IEM is seeking a Commercial Program Manager in Jacksonville, FL to lead a strategic partnership with a major enterprise customer. You will drive forecasting alignment, production planning, and pricing coordination while ensuring we meet service levels and drive continuous improvement across functions.

With 5+ years in program management within manufacturing or enterprise contexts, you will collaborate across production, finance, and customer teams to deliver complex programs and optimize value