Strategic Commercial Lines Account Manager

Element Risk Management; West Chester (Chester County); On-site; USD 60,000 - 90,000; Full time

Job summary

Element Risk Management is seeking a Commercial Lines Account Manager to manage client relationships, ensure policy accuracy, and support the Account Executive with risk solutions.

You will handle day-to-day servicing, underwriting coordination, renewals, and cross-sell opportunities across multiple offices. The role requires strong knowledge of commercial insurance and excellent communication skills to advocate for clients and maintain satisfaction.

Qualifications

• Broad knowledge of commercial insurance products, underwriting practices, and regulatory requirements.
• Excellent communication, negotiation, and interpersonal skills are essential.
• Analytical mindset with client advocacy focus and problem-solving abilities.
• Proficiency with insurance management systems and digital tools.

Responsibilities

• Manage daily client communications including policy inquiries, billing questions, and service requests.
• Process policy changes, endorsements, certificates, and documentation accurately and timely.
• Maintain up-to-date client records in the agency management system.
• Coordinate with carriers and internal teams to resolve service issues and ensure client satisfaction.
• Monitor renewals and initiate renewal processes.
• Support Account Executive with proposals and client deliverables.

Skills

Commercial insurance knowledge

Underwriting practices

Negotiation skills

Communication skills

Analytical thinking

Education

College degree or equivalent

Tools

Agency management system

CRM software

Job description

Element Risk Management is seeking a Commercial Lines Account Manager to manage client relationships, ensure policy accuracy, and support the Account Executive with risk solutions.

You will handle day-to-day servicing, underwriting coordination, renewals, and cross-sell opportunities across multiple offices. The role requires strong knowledge of commercial insurance and excellent communication skills to advocate for clients and maintain satisfaction.