Strategic Commercial Lines Account Manager

Element Risk Management; Front Royal (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Element Risk Management is seeking a Commercial Lines Account Manager to manage client relationships, ensure policy accuracy, and support the Account Executive in delivering risk solutions. You will handle day-to-day servicing, underwriting coordination, and cross-sell opportunities to improve client coverage.

The role emphasizes accuracy, proactive service, and collaboration with carriers, underwriters, and internal teams to achieve client satisfaction.

Qualifications

• Knowledge of commercial insurance products, underwriting practices, and regulatory requirements.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with client advocacy and problem-solving.
• Proficiency with insurance management systems and digital tools.

Responsibilities

• Manage daily client communications, policy inquiries, billing questions, and service requests.
• Process policy changes, endorsements, certificates of insurance, and related documentation accurately.
• Maintain up-to-date client records and document all service activities in the agency management system.
• Coordinate with carriers and internal departments to resolve service issues and ensure client satisfaction.
• Monitor renewal timelines and proactively initiate renewal processes.
• Support Account Executives with proposals, summaries, and client deliverables.
• Coordinate communications between carriers and account executives and oversee underwriting processes.
• Manage renewals, endorsements, and policy adjustments to align with client needs.
• Analyze market and carrier options to identify favorable terms and coverage options.

Skills

Commercial insurance

Policy servicing

Underwriting coordination

Client relationship

Education

College degree

Tools

Agency management system

Job description

Element Risk Management is seeking a Commercial Lines Account Manager to manage client relationships, ensure policy accuracy, and support the Account Executive in delivering risk solutions. You will handle day-to-day servicing, underwriting coordination, and cross-sell opportunities to improve client coverage.

The role emphasizes accuracy, proactive service, and collaboration with carriers, underwriters, and internal teams to achieve client satisfaction.