Commercial Lines Account Manager

Element Risk Management; Hanover (York County); On-site; USD 60,000 - 90,000; Full time

Job summary

Element Risk Management is seeking a Commercial Lines Account Manager to manage client relationships and ensure policy accuracy across multiple offices. You will support the Account Executive in delivering risk solutions and be the primary go-to for day-to-day servicing, underwriting coordination, and cross-sell opportunities.

The role requires strong communication, analytical skills, and proficiency with agency systems to maintain client records, process changes, and drive renewal activities.

Qualifications

• College degree or equivalent is desired.
• Experience in commercial lines underwriting and marketing.
• Organized with effective verbal and written communication and ability to influence others.
• Familiar with agency systems and overall operations.
• Strong background in negotiation and client advocacy.

Responsibilities

• Manage daily client communications, including policy inquiries, billing questions, and service requests.
• Process policy changes, endorsements, certificates of insurance, and documentation with accuracy and timeliness.
• Maintain up-to-date client records and document all service activities in the agency management system.
• Coordinate with carriers and internal departments to resolve service issues and ensure client satisfaction.
• Monitor renewal timelines and proactively initiate renewal processes.
• Support commercial risk advisors and account executives with proposals, summaries, and client deliverables.
• Coordinate communications between carriers and account executives.
• Oversee underwriting processes to ensure compliance and timely policy delivery.
• Manage renewals, endorsements, and policy adjustments to align with client needs.
• Stay informed on industry trends, regulatory updates, and market shifts.
• Collaborate with carriers and underwriters to negotiate favorable terms and identify optimal coverage options.
• Champion the client experience by identifying service improvement opportunities.
• Leverage client feedback and market insights to drive innovation in service delivery.
• Spotting Cross-Sell Gaps and identifying opportunities for additional solutions.
• Understand client operations and evolving needs to proactively suggest complementary products.
• Collaborate with the Account Executive to develop and present cross-sell strategies.

Skills

Commercial insurance knowledge

Underwriting practices

Regulatory requirements

Communication skills

Negotiation

Interpersonal skills

Analytical mindset

Digital tools proficiency

Education

College degree or equivalent

Tools

Agency management system

Insurance software

Job description

About this position

This Role Is For Any of Element's Offices

Job Description: Commercial Lines Account Manager

Element Risk Management 's Core Values:

• Integrity: Commit to honesty, transparency, and doing what is right even when no one is watching. Integrity is the foundation of trust in every decision, relationship, and outcome.
• Ownership: Take full responsibility for results, embracing both success and failure. Show grit and Relentless Perseverance, and practice Proactive Stewardship by protecting relationships and resources entrusted to us.
• Excellence: Pursue the never-ending journey of Continuous Improvement. Enhance skills, processes, and services while being Growth Oriented and driving innovation.
• Humility: Bring expertise with self-assurance while staying open to learning and valuing the perspectives of others. Lead and collaborate without ego.
• Authenticity: Show up as our true self, speak honestly, and build trust through openness and respect.

Position Overview: As a Commercial Lines Account Manager, you will play a pivotal role in managing client relationships, ensuring policy accuracy, and supporting the Account Executive in delivering comprehensive risk solutions. You’ll be the go-to resource for day-to-day servicing, underwriting coordination, and identifying opportunities to enhance client coverage through cross-sell strategies.

PRIMARY RESPONSIBILITIES AND DUTIES:

At all times, the Commercial Lines Account Manager shall:

• Manage daily client communications, including policy inquiries, billing questions, and service requests.
• Process policy changes, endorsements, certificates of insurance, and documentation with accuracy and timeliness.
• Maintain up-to-date client records and document all service activities in the agency management system.
• Coordinate with carriers and internal departments to resolve service issues and ensure client satisfaction.
• Monitor renewal timelines and proactively initiate renewal processes.
• Support commercial risk advisors and account executives with proposals, summaries, and client deliverables.
• Coordinate communications between carriers and account executives.
• Oversee underwriting processes to ensure compliance and timely policy delivery.
• Manage renewals, endorsements, and policy adjustments to align with client needs.
• Market Analysis & Carrier Collaboration
• Stay informed on industry trends, regulatory updates, and market shifts.
• Collaborate with carriers and underwriters to negotiate favorable terms and identify optimal coverage options.
• Champion the client experience by identifying service improvement opportunities.
• Leverage client feedback and market insights to drive innovation in service delivery.
• Spotting Cross-Sell Gaps
• Analyze existing coverage to identify gaps and recommend additional insurance solutions.
• Understand client operations and evolving needs to proactively suggest complementary products.
• Collaborate with the Account Executive to develop and present cross-sell strategies.

KEY SKILLS and COMPETENCIES:

• Strong knowledge of commercial insurance products, underwriting practices, and regulatory requirements.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with a focus on problem-solving and client advocacy.
• Proficiency in insurance management systems and digital tools.

KNOWLEDGE, SKILLS & ABILITIES:

• Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
• The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information on any changes to the customer’s characteristics and to analyze the customer’s continued exposure and tolerance to risk, as well as review coverage options and risk management/prevention strategies.
• Thorough technical knowledge of commercial lines insurance, including an understanding of commercial insurance forms and risk alternatives. Outstanding verbal and written communication skills.

JOB REQUIREMENTS and QUALIFICATIONS:

College degree or equivalent is desired. Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others. Should be familiar with all operations with a thorough understanding of the agency system. Should have experience in commercial lines underwriting and marketing with a multi-line insurance agency or brokerage operation.

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.