Strategic Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Haines City (FL); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries and bonus poten

Company-paid health insurance

401K with employer match

Professional growth and career prog

Job summary

Insurance Office of America in Florida is seeking an experienced Commercial Insurance Account Manager to manage a diverse book of business, deliver day-to-day client service, and support account retention goals.

You will hold an active P&C license and possess strong knowledge of insurance products and brokerage operations, coordinating policy administration, renewals, and billing while ensuring client satisfaction.

Qualifications

• 5–10+ years of commercial insurance experience.
• Active P&C license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.

Skills

Account management

Customer service

Communication

Analytical skills

Organizational skills

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America in Florida is seeking an experienced Commercial Insurance Account Manager to manage a diverse book of business, deliver day-to-day client service, and support account retention goals.

You will hold an active P&C license and possess strong knowledge of insurance products and brokerage operations, coordinating policy administration, renewals, and billing while ensuring client satisfaction.