Commercial Insurance Account Manager — Growth & Client Impact

Insurance Office Of America, Inc.; Palm Harbor (FL); Hybrid; USD 60.000 - 115.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K with employer match

Paid holidays

Career growth opportunities

Supportive team

Zusammenfassung

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager in Florida to manage a defined book of business, provide day-to-day client services, and support renewals and billing—hybrid work model with on-site requirements within a branch radius.

The role targets professionals with 5–10+ years of commercial insurance experience, an active P&C license, and strong knowledge of brokerage operations.

Qualifikationen

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Aufgaben

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Kenntnisse

Account management

Client service

Communication

Analytical skills

Ausbildung

High School Diploma or equivalent

CIC designation preferred

Jobbeschreibung

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager in Florida to manage a defined book of business, provide day-to-day client services, and support renewals and billing—hybrid work model with on-site requirements within a branch radius.

The role targets professionals with 5–10+ years of commercial insurance experience, an active P&C license, and strong knowledge of brokerage operations.