Strategic Commercial CSM — Analytics & Adoption Leader

Sisense; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

Sisense is seeking a Commercial Customer Success Manager to lead a portfolio of US-based commercial accounts. You will drive adoption, renewals, and expansion by building trusted executive relationships and coordinating with product and engineering teams.

You will manage customers across the lifecycle, translate business goals into actionable outcomes, and proactively uncover value and monetization opportunities in a fast-paced, evolving environment.

Qualifications

• Minimum of 1-3 years of experience as a CSM, with a proven track record of supporting small/mid-scale, commercial-level clients.
• Proactive and solution-oriented, with a natural ability to serve as a trusted advisor to customers and anticipate their needs.
• Exceptional interpersonal, listening, written, and verbal communication skills.
• Proven ability to build and maintain strong, multi-level client relationships, including executive-level engagement.
• Experience working with quarterly or annual targets, and consistently achieving or exceeding performance goals.
• Proven ability to identify and capitalize on up-sell and cross-sell opportunities, driving additional value for customers.
• Strong experience in renewal planning and execution, ensuring long-term customer retention and growth.

Responsibilities

• Develop a strategic account plan for a book of business and drive new opportunities within that book.
• Collaborate cross-functionally with product, support, and engineering to address complex customer requests.
• Manage renewal discussions and negotiate mutually beneficial outcomes.
• Onboard, train, and enable customers to achieve analytics maturity with Sisense.
• Lead executive business reviews to demonstrate value and drive renewal and expansion.

Skills

Relationship building

Executive engagement

Renewal planning

Upsell/cross-sell

Project management

BI implementations

Technical empathy

Customer success strategy

Communication skills

Job description

Sisense is seeking a Commercial Customer Success Manager to lead a portfolio of US-based commercial accounts. You will drive adoption, renewals, and expansion by building trusted executive relationships and coordinating with product and engineering teams.

You will manage customers across the lifecycle, translate business goals into actionable outcomes, and proactively uncover value and monetization opportunities in a fast-paced, evolving environment.