Analytics-Driven CSM for Growth & Retention

Sigma; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma is seeking a Customer Success Manager with strong analytics and BI background to ensure customers maximize value from Sigma Computing’s platform. The role emphasizes growing Net Dollar Retention through strategic account management and growth initiatives, in-office at the San Francisco office.

You will manage high-value accounts, guide customers with analytics, and collaborate with product teams to advocate for improvements.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 4+ years in customer success, account management, or consultative role within SaaS/analytics/BI.
• Strong analytical skills with ability to solve problems using data.
• Excellent communication and interpersonal skills with ability to build trust and drive engagement.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Responsibilities

• Strategic Account Management: Build and maintain relationships with decision-makers and influencers within our customer base, focusing on high-value accounts.
• Analytics Expertise: Guide customers in optimizing Sigma Computing's platform and deriving actionable insights.
• NDR Growth: Develop strategies to maximize NDR, including upselling, cross-selling, and reducing churn through proactive engagement.
• Customer Advocacy: Act as the bridge between customers and product team to advocate for features and improvements.
• Success Plans: Develop and execute success plans aligning Sigma's capabilities with customers' business goals.
• Educational Initiatives: Design and deliver trainings, webinars, and workshops to increase product knowledge and adoption.

Skills

Analytics

SQL

Data Visualization

Communication

Account Management

NDR Focus

Startup Experience

Education

Bachelor’s or Master’s degree in Business/Analytics/CS

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma is seeking a Customer Success Manager with strong analytics and BI background to ensure customers maximize value from Sigma Computing’s platform. The role emphasizes growing Net Dollar Retention through strategic account management and growth initiatives, in-office at the San Francisco office.

You will manage high-value accounts, guide customers with analytics, and collaborate with product teams to advocate for improvements.