Analytics-Driven CSM for Net Dollar Growth

Sigma Computing; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Plan

Bi-annual Hackathons

Unlimited Time Off

Health & Wellness programs

Parental Leave

Lunches & snacks

Job summary

Sigma Computing seeks a Customer Success Manager to drive analytics adoption and maximize Net Dollar Retention. You will manage strategic accounts, guide customers through optimization of the Sigma platform, and advocate for product improvements based on customer feedback.

You will design success plans, deliver training, and collaborate with teams to ensure customers achieve their business goals in a fast-paced SaaS BI environment.

Qualifications

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• Startup experience.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Experience implementing production business intelligence solutions.
• ETL experience.
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).

Responsibilities

• Own strategic account management with high-value customers.
• Leverage analytics to guide customers and optimize Sigma Computing platform.
• Develop and execute strategies to maximize Net Dollar Retention.
• Advocate for customer needs to product team; drive enhancements.
• Collaborate on success plans aligned with customer goals.
• Deliver educational sessions to increase product knowledge and engagement among users.

Skills

Excellent communication & interperson

Startup experience

Strong analytical skills

Net dollar retention focus

Account management

Customer success

SQL experience

Education

Bachelor's or Master's degree in Business, Analytics, CS, or related field

Tools

Snowflake

Databricks

Redshift

BigQuery

ETL processes

Job description

Sigma Computing seeks a Customer Success Manager to drive analytics adoption and maximize Net Dollar Retention. You will manage strategic accounts, guide customers through optimization of the Sigma platform, and advocate for product improvements based on customer feedback.

You will design success plans, deliver training, and collaborate with teams to ensure customers achieve their business goals in a fast-paced SaaS BI environment.