Strategic College Accounts Manager

AO Swag; Coppell (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

AO Swag is seeking a College Account Manager to drive growth, profitability, and retention across a portfolio of higher education accounts. You will translate account data into revenue-generating initiatives, oversee custom orders and website operations, and manage day-to-day client relationships for long-term success.

The role starts in-office with hybrid options considered after onboarding. You will partner with cross-functional teams to ensure accurate quoting, timely product rollouts, and

Qualifications

• 4+ years of dedicated customer service or account support experience.
• 5+ years hands-on Microsoft Excel experience; intermediate to advanced MS Office skills.
• Advanced skills in managing multi-level client relationships and retention.
• Ability to interpret sales metrics, forecast performance, and support organizational objectives.
• Exceptional organizational abilities with concurrent product rollouts and store launches.

Responsibilities

• Develop and execute long-term growth plans to maximize revenue, margin, and account profitability while contributing to broader company goals.
• Analyze sales, profit trends, and account KPIs to identify opportunities for new products, services, and operational enhancements.
• Partner with client leadership to align business goals, deliver annual budget inputs, and present strategic recommendations.
• Serve as the central point of contact for routine communications, policy updates, and issue resolution across all account levels.
• Host regular cadence meetings and business reviews with primary and executive college stakeholders to share best practices and performance metrics.
• Oversee online store launches, ensuring accuracy of content, promotions, marketing initiatives, and user experience.

Skills

Customer service

Account management

Excel

Relationship building

Analytical skills

Time management

Tools

MS Office

Job description

AO Swag is seeking a College Account Manager to drive growth, profitability, and retention across a portfolio of higher education accounts. You will translate account data into revenue-generating initiatives, oversee custom orders and website operations, and manage day-to-day client relationships for long-term success.

The role starts in-office with hybrid options considered after onboarding. You will partner with cross-functional teams to ensure accurate quoting, timely product rollouts, and