Account Manager - College Sales

AO Swag; Coppell (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

AO Swag is seeking a College Account Manager to drive growth, profitability, and retention across a portfolio of higher education accounts. You will translate account data into revenue-generating initiatives, oversee custom orders and website operations, and manage day-to-day client relationships for long-term success.

The role starts in-office with hybrid options considered after onboarding. You will partner with cross-functional teams to ensure accurate quoting, timely product rollouts, and

Qualifications

• 4+ years of dedicated customer service or account support experience.
• 5+ years hands-on Microsoft Excel experience; intermediate to advanced MS Office skills.
• Advanced skills in managing multi-level client relationships and retention.
• Ability to interpret sales metrics, forecast performance, and support organizational objectives.
• Exceptional organizational abilities with concurrent product rollouts and store launches.

Responsibilities

• Develop and execute long-term growth plans to maximize revenue, margin, and account profitability while contributing to broader company goals.
• Analyze sales, profit trends, and account KPIs to identify opportunities for new products, services, and operational enhancements.
• Partner with client leadership to align business goals, deliver annual budget inputs, and present strategic recommendations.
• Serve as the central point of contact for routine communications, policy updates, and issue resolution across all account levels.
• Host regular cadence meetings and business reviews with primary and executive college stakeholders to share best practices and performance metrics.
• Oversee online store launches, ensuring accuracy of content, promotions, marketing initiatives, and user experience.

Skills

Customer service

Account management

Excel

Relationship building

Analytical skills

Time management

Tools

MS Office

Job description

Location: Coppell, Texas

Schedule: Monday - Friday |8:30 a.m. - 5:30 p.m.

Employment Type: Full-Time

About The Company

AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times.

As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit.

About The Role

The College Account Manager drives growth, profitability, and retention across a portfolio of higher education accounts while contributing directly to overall company goals. Serving as the primary strategic and operational partner, this role translates account data into revenue-generating initiatives, oversees custom order and website operations, and manages day-to-day client relationships to ensure long-term success.

Work Location: In-office to start, with hybrid options considered once established in the role.

Key Responsibilities

Strategic Account Management & Growth

• Develop and execute long-term growth plans to maximize revenue, margin, and account profitability while contributing to broader company goals.
• Analyze sales, profit trends, and account KPIs to identify opportunities for new products, services, and operational enhancements.
• Partner with client leadership to align business goals, deliver annual budget inputs, and present strategic recommendations.

Client Relationship & Communication

• Serve as the central point of contact for routine communications, policy updates, and issue resolution across all account levels.
• Host regular cadence meetings and business reviews with primary and executive college stakeholders to share best practices and performance metrics.

Operations & E-Commerce Execution

• Oversee online store launches, ensuring accuracy of content, promotions, marketing initiatives, and user experience.
• Manage product assortments and general merchandise rollouts tailored to each institution's cycle and audience.
• Process custom orders end-to-end, including quoting, sourcing assistance, and order placement.
• Collaborate with cross-functional internal teams (Marketing, Finance, Operations) to streamline workflows and launch campus-wide promotional events.

Qualifications & Requirements

• Customer Service: 4+ years of dedicated customer service or account support experience (Required).
• Software Proficiency: 5+ years of hands-on Microsoft Excel experience; intermediate to advanced MS Office skills.
• Relationship Building: Advanced skills in managing multi-level client relationships, maintaining retention, and resolving issues.
• Analytical & Technical Aptitude: Ability to interpret sales metrics, forecast performance, and continuously build skills in finance, marketing, and technology to support organizational objectives.
• Project & Time Management: Exceptional organizational abilities with demonstrated success managing concurrent product rollouts and store launches.

Equal Opportunity & Compliance Statement

AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States.

JOB CODE: 1000074