Strategic Collector II – Delinquent Accounts

Sarma; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Sarma is seeking a Third-Party Collector II to manage a portfolio of delinquent consumer accounts for third-party clients. You will contact consumers, negotiate payment arrangements, and document all activity with accuracy and compliance.

Required are 2+ years in collections, strong negotiation and communication skills, and the ability to work independently while meeting monthly goals. Knowledge of FDCPA, FCRA, TCPA rules and accurate record-keeping are essential.

Qualifications

• High school diploma or GED is required.
• Typically 2+ years of collection experience, preferably in third-party collections.
• Demonstrated ability to meet collection and productivity goals.
• Strong negotiation, communication, and problem-solving skills.
• Ability to work accounts independently and prioritize an assigned portfolio.
• Knowledge of collection laws and compliance requirements.
• Strong computer skills and ability to accurately document account activity.
• Ability to communicate professionally with consumers, clients, supervisors, and coworkers.

Responsibilities

• Manage an assigned portfolio of delinquent consumer accounts with limited supervision.
• Make and receive collection calls to obtain payment or establish acceptable payment arrangements.
• Properly authenticate consumers before disclosing account information.
• Use effective negotiation techniques to maximize account recovery while maintaining professional consumer interactions.
• Handle more complex, higher-balance, or difficult accounts than those typically assigned to Collector I.
• Review account history and consumer circumstances to determine appropriate collection strategies.
• Accurately document all calls, payments, promises to pay, disputes, and other account activity.
• Follow up on payment arrangements and broken promises in accordance with company procedures.
• Identify and appropriately elevate disputes, complaints, bankruptcy notices, deceased consumers, attorney representation, fraud claims, and other special circumstances.
• Meet or exceed established monthly collection, productivity, quality, and performance goals.
• Follow client-specific collection requirements and maintain appropriate knowledge of assigned client portfolios.
• Maintain confidentiality and safeguard consumer and client information.
• Comply with applicable laws and regulations, including the FDCPA, Regulation F, FCRA and TCPA, as applicable, along with company policies and procedures.
• Assist or provide guidance to less-experienced collectors when requested by management.
• Participate in compliance training, coaching, call monitoring, and performance-development activities.
• Perform other collection-related duties as assigned.

Skills

Negotiation

Communication

Problem solving

Time management

Independence

Attention to detail

Knowledge of collection laws

Education

High school diploma or GED

Job description

Sarma is seeking a Third-Party Collector II to manage a portfolio of delinquent consumer accounts for third-party clients. You will contact consumers, negotiate payment arrangements, and document all activity with accuracy and compliance.

Required are 2+ years in collections, strong negotiation and communication skills, and the ability to work independently while meeting monthly goals. Knowledge of FDCPA, FCRA, TCPA rules and accurate record-keeping are essential.