Loan Servicing & Collections Specialist

Premier Finance LLC; Springville (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Premier Finance LLC is seeking a Collections Specialist to manage delinquent accounts through outbound and inbound calls, negotiate feasible payment plans, and maintain accurate notes in the system. You will operate within FDCPA and TCPA rules and handle sensitive financial conversations with professionalism.

The role is hourly and requires steady, queue-driven work ethic with experience in collections and familiarity with loan servicing or CRM tools.

Qualifications

• 1-2+ years of collections experience, preferably in the alarm/home security industry or consumer finance.
• Familiarity with FDCPA and TCPA rules.
• Comfortable with high call volume and repeated contact attempts.
• Solid Excel and 10-key skills; able to work in a loan servicing or CRM system.
• Clear phone presence — professional on calls.

Responsibilities

• Make outbound calls and handle inbound contact on past-due accounts across all delinquency stages
• Negotiate payment arrangements, promises to pay, and settlements within approved guidelines
• Skip-trace and re-contact accounts where phone numbers or addresses have gone stale
• Take payments, post them accurately, and update account notes and customer information after every contact
• Identify accounts that need escalation — repossession, charge-off, legal referral, or hardship review — and route them appropriately
• Follow FDCPA, TCPA, and state collection requirements on every call; no shortcuts
• Answer customer questions about balances, contract terms, payoffs, and payment history clearly and accurately
• Keep your queue moving and stay productive without needing to be prompted

Skills

Phone communication

Negotiation

Self-directed work style

Attention to detail

Tools

Excel

CRM system

10-key

Job description

We're looking for a persistent, level-headed Collections Specialist to work delinquent accounts directly with customers. You'll spend most of your day on the phone — reaching past-due borrowers, understanding why they've fallen behind, and negotiating payment arrangements that actually get accounts current. If you're comfortable having direct conversations about money and can stay professional when a call gets tense, this is the role.

This is an hourly position. We're less interested in someone who works to a number and more interested in someone who works steadily and gets through their queue.

What You'll Do

• Make outbound calls and handle inbound contact on past-due accounts across all delinquency stages
• Negotiate payment arrangements, promises to pay, and settlements within approved guidelines
• Skip-trace and re-contact accounts where phone numbers or addresses have gone stale
• Take payments, post them accurately, and update account notes and customer information after every contactIdentify accounts that need escalation — repossession, charge-off, legal referral, or hardship review — and route them appropriately
• Follow FDCPA, TCPA, and state collection requirements on every call; no shortcuts
• Answer customer questions about balances, contract terms, payoffs, and payment history clearly and accurately
• Keep your queue moving and stay productive without needing to be prompted

What We're Looking For

• 1-2+ years of collections experience, preferably in the alarm/home security industry or consumer finance (auto, installment lending, home improvement contracts, or similar)
• Familiarity with retail installment contracts, RICs, or recurring monthly service agreements is a strong plus
• Working knowledge of FDCPA and TCPA rules
• Comfortable with high call volume and repeated contact attempts
• Self-directed — able to stay on task through a full shift without close supervision
• Solid Excel and 10-key skills; able to work in a loan servicing or CRM system
• Clear phone presence — firm when it's needed, professional always

Nice to Have

• Experience with early-stage (1-30 DPD) and late-stage (60+ DPD) collections