Strategic Collections Specialist | Growth & Bonus

Engineered Cooling Services; Pensacola (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance and dental insurance

Life insurance

Long term disability

401K with company match

Paid sick, vacation and holidays (8)

Professional training and industry认证

Referral incentives

Continuing education reimbursement

Job summary

Engineered Cooling Services in Pensacola, FL is seeking a Collections Specialist to manage accounts receivable, contact overdue customers, and help secure timely payments. This role demands clear communication, a polite but firm approach, and a commitment to maintaining positive customer relationships while resolving outstanding balances.

You will monitor aging reports, negotiate payment plans, document all activities in the billing system, and prepare status reports.

Qualifications

• Excellent communication skills and active listening.
• Detail-oriented with ability to manage multiple accounts.
• Proficient in Microsoft Office; Power BI a plus.

Responsibilities

• Monitor aging reports to identify past-due accounts and prioritize outreach.
• Contact customers daily via phone, email, and letters to request payment on overdue balances.
• Negotiate settlements with customers to establish realistic repayment plans.
• Investigate billing discrepancies or complaints and coordinate with internal teams to fix them.
• Maintain records of collection activities, payment agreements, and status updates accurately in our billing system.
• Prepare and maintain collection status reports.
• $20-$22/hour
• Opportunity for bonuses

Skills

Excellent communication

Active listening

Detail-oriented

Education

High school diploma or equivalent

Associate’s or bachelor's degree in finance or business a plus

Tools

Microsoft Office

Power BI

Job description

Engineered Cooling Services in Pensacola, FL is seeking a Collections Specialist to manage accounts receivable, contact overdue customers, and help secure timely payments. This role demands clear communication, a polite but firm approach, and a commitment to maintaining positive customer relationships while resolving outstanding balances.

You will monitor aging reports, negotiate payment plans, document all activities in the billing system, and prepare status reports.