Collections Administrator

ADP, Inc.; Fort Walton Beach (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

B&C Fire Safety in Fort Walton Beach, FL is seeking a Collections Administrator to manage daily follow-up and collection of past-due invoices. This hands-on role requires calling customers, resolving balances, and maintaining accurate notes.

You will work with billing, service, inspections, sprinkler, alarm, and fire extinguisher teams to clear accounts, escalate delinquent files as needed, and help keep aging under control.

Qualifications

• 1–3 years of collections, accounts receivable, billing, or related experience preferred.

Responsibilities

• Make daily collection calls to customers with past-due balances.
• Follow up by phone and email on outstanding invoices.
• Review accounts receivable aging reports and prioritize collection activity.
• Establish and maintain a daily collection schedule.
• Document all collection calls, emails, promises to pay, and customer responses.
• Obtain specific payment commitments from customers and follow up until payment is received.
• Monitor promises to pay and follow up on missed commitments.
• Research customer accounts, invoices, payments, credits, and adjustments.
• Identify billing discrepancies and coordinate with the appropriate department to resolve them.
• Communicate professionally with customers regarding overdue invoices.
• Handle customer objections and payment concerns professionally and effectively.
• Escalate seriously delinquent accounts to management when appropriate.
• Maintain current customer account notes.
• Work with billing, service, inspections, sprinkler, alarm, and fire extinguisher departments to resolve issues.
• Assist with placing appropriate accounts on credit hold and send monthly statements.
• Assist management with collection reports and aging.
• Maintain confidentiality of financial information.

Skills

Verbal and written communication

Detail oriented

Organizational skills

Follow-up skills

Prioritization

Independent worker

MS Excel / Office

B2B collections experience

Education

High school diploma or equivalent

Tools

ERP software

Accounting software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Administrator

Full Time Fort Walton Beach Florida, Fort Walton Beach, FL, US

B&C Fire Safety is a locally owned, family focused company with offices in Fort Walton Beach, Santa Rosa Beach, and Panama City Beach. B&C Fire Safety specializes in all facets of fire protection products and services. Our clients are comprised of commercial, industrial, hospitality, military as well as numerous local, state, and federal government entities. Our life safety protection services include the design, installation, inspection and maintenance of fire extinguishers, fire sprinkler systems, fire suppression systems and fire alarm systems. Our current territory spans the entire Florida Panhandle including Pensacola, Panama City, and Tallahassee.

B&C Fire Safety has an immediate opening for a qualifiedCollections Administrator at our Fort Walton Beach, FL Location.

Position Summary

The Collections Administrator will be responsible for the daily follow-up and collection of past-due customer invoices. This position requires someone who is comfortable making collection calls, asking for payment, following up on promises to pay, researching account issues, and working with customers to resolve outstanding balances.

This is a hands-on collections position. Daily collection calls and consistent follow-up are an essential part of the job.

• Make daily collection calls to customers with past-due balances
• Follow up by phone and email on outstanding invoices
• Review accounts receivable aging reports and prioritize collection activity
• Establish and maintain a daily collection schedule
• Document all collection calls, emails, promises to pay, and customer responses
• Obtain specific payment commitments from customers and follow up until payment is received
• Monitor promises to pay and immediately follow up on missed commitments
• Research customer accounts, invoices, payments, credits, and adjustments
• Identify billing discrepancies and work with the appropriate department to resolve them
• Communicate professionally with customers regarding overdue invoices
• Handle customer objections and payment concerns professionally and effectively
• Escalate seriously delinquent accounts to management when appropriate
• Maintain accurate and current customer account notes
• Work closely with billing, service, inspections, sprinkler, alarm, and fire extinguisher departments to resolve account issues
• Assist with placing appropriate accounts on credit hold when directed by management and send monthly customer statements
• Assist management with collection reports and accounts receivable aging
• Maintain confidentiality of customer and company financial information
• Perform other accounts receivable and administrative duties as assigned

Requirements:

• 1–3 years of collections, accounts receivable, billing, or related experience preferred
• Experience making business-to-business collection calls preferred
• Strong verbal and written communication skills
• Comfortable having direct conversations about overdue balances
• Professional, persistent, and confident
• Strong attention to detail
• Excellent organizational and follow-up skills
• Ability to prioritize multiple accounts and deadlines
• Ability to work independently and take ownership of assigned accounts
• Basic Microsoft Excel and Microsoft Office skills
• Experience with accounting, ERP, or service management software is a plus
• High school diploma or equivalent
• Valid Driver's License
• Must pass Pre-employment drug screen and background check