Strategic Collections Specialist

Javitch Block; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Javitch Block in Cleveland, OH is seeking Collection Specialists to manage and negotiate collection files. The role includes contacting customers for debt resolution, organizing follow-ups, and ensuring adherence to regulations.

Candidates must possess a High School Diploma and demonstrate strong communication, analytical, and negotiation skills. The work environment is fast-paced, requiring the ability to work in a team and under pressure. Required shifts include one late shift per week and one Saturday per month.

Qualifications

• Ability to read, write and speak fluent English.
• Proficient in Spanish is a plus.
• Ability to communicate effectively and professionally.
• Detail-oriented and solutions-driven.

Responsibilities

• Review files and decide on collection strategies.
• Contact customers via phone to negotiate payments.
• Organize future work and schedule follow-ups.
• Use various methods for skip tracing.

Skills

Fluent English

Negotiation skills

Detail oriented

Basic math skills

Proficient in Spanish

Education

High School Diploma or equivalency

Tools

Standard office equipment

Basic computer skills

Job description

Javitch Block in Cleveland, OH is seeking Collection Specialists to manage and negotiate collection files. The role includes contacting customers for debt resolution, organizing follow-ups, and ensuring adherence to regulations.

Candidates must possess a High School Diploma and demonstrate strong communication, analytical, and negotiation skills. The work environment is fast-paced, requiring the ability to work in a team and under pressure. Required shifts include one late shift per week and one Saturday per month.