On-Site Collections Specialist - Negotiations & Compliance

National Enterprise Systems, Inc.; Solon (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

National Enterprise Systems, Inc. is seeking a Collections Specialist for an on-site, full-time position in Solon, Ohio.

The role focuses on contacting consumers and clients to resolve past-due accounts and negotiating payment arrangements in accordance with company policies and regulatory requirements. Responsibilities include reviewing accounts, updating records, documenting interactions, and processing payments or payment plans with accuracy.

Qualifications

• Experience in debt or cash collection and negotiating payment plans.
• Excellent communication and customer service skills for difficult conversations.
• Basic finance knowledge: balances, payment schedules, and related terms.
• Attention to detail, accurate data entry, and proficiency with systems.
• Familiarity with regulatory and company compliance standards; fast-paced environment.
• Prior work in collections or call centers and high school diploma or equivalent.

Responsibilities

• Contact consumers and clients by phone and approved channels to resolve past-due accounts.
• Negotiate payment arrangements in line with policies and regulations.
• Review account information and document interactions in the system.
• Process payments or payment plans accurately and timely.
• Support team goals and ensure compliance with standards.

Skills

Debt collection

Communication

Finance basics

Data entry

Regulatory compliance

Call center experience

Education

High school diploma

Tools

CRM software

Computer systems

Job description

National Enterprise Systems, Inc. is seeking a Collections Specialist for an on-site, full-time position in Solon, Ohio.

The role focuses on contacting consumers and clients to resolve past-due accounts and negotiating payment arrangements in accordance with company policies and regulatory requirements. Responsibilities include reviewing accounts, updating records, documenting interactions, and processing payments or payment plans with accuracy.