Strategic Collections Specialist

CECO Environmental Corporation; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

CECO Environmental Corporation, a global leader in sustainable industrial solutions, is seeking a Collection Specialist in Cincinnati, OH. The role focuses on collecting overdue accounts, negotiating payment terms, and safeguarding customer relationships while ensuring compliance with FDCPA and related regulations.

The candidate will analyze aging reports, manage high volumes with tact, and document all activities in the system.

Qualifications

• Minimum of 3 years of experience in debt collection, credit control, or accounts receivable management.
• High School diploma required; Associates/Bachelor degree in Finance, Accounting, Business Administration, or related field preferred.
• Deep understanding of collection procedures, credit laws, and legal guidelines.
• Excellent negotiation, persuasion, and interpersonal skills to secure payments without damaging customer relationships.
• Strong analytical abilities and attention to detail.
• Ability to handle high volume of accounts with professionalism and tact.
• Proficiency with collection software, CRM systems, and MS Office Suite.
• Proven track record of meeting or exceeding collection targets.

Responsibilities

• Lead efforts to collect on overdue accounts by establishing and executing strategic collection plans tailored to each account’s history and circumstances.
• Act as the primary point of contact for delinquent accounts, employing persuasive communication to secure payments while preserving customer goodwill.
• Analyze aging reports and account histories to identify high‑risk receivables and implement targeted collection strategies.
• Negotiate repayment terms, settlements, and payment plans that align with company policies and maximize recoveries.
• Investigate and resolve billing discrepancies, disputes, and customer inquiries promptly and professionally.
• Maintain comprehensive, accurate documentation of all collection activities, communications, and outcomes in the collection management system.
• Monitor account performance and proactively escalate high‑risk or long‑standing delinquencies to management.
• Ensure all collection activities comply with applicable laws, regulations, and company policies, including FDCPA, CFPB guidelines, and applicable state laws.
• Prepare detailed reports on collection performance, aging analysis, and recovery forecasts to support management decision‑making.
• Identify opportunities to improve collection processes and workflows, contributing to efficiency and success metrics.

Skills

Debt collection experience

Negotiation skills

Analytical mindset

Communication skills

Attention to detail

Professionalism under pressure

Target-driven

Multitasking

Education

High School diploma

Associate/Bachelor degree in Finance, Accounting, Business Administration, or related field (preferred)

Tools

Collection software

CRM systems

MS Office Suite

Job description

CECO Environmental Corporation, a global leader in sustainable industrial solutions, is seeking a Collection Specialist in Cincinnati, OH. The role focuses on collecting overdue accounts, negotiating payment terms, and safeguarding customer relationships while ensuring compliance with FDCPA and related regulations.

The candidate will analyze aging reports, manage high volumes with tact, and document all activities in the system.