Strategic Collections & Relationship Manager

BMO U.S.; Irving (TX); On-site; USD 42,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings

Job summary

BMO U.S. in Irving, TX is seeking a Collections professional to review delinquent and high-risk accounts, advise customers on payment strategies, and drive collections outcomes with focus on loss mitigation and customer service.

You will support collections processes, mentor teams, and collaborate with partners to protect the Bank’s interests. The role requires strong negotiation, analytical skills, and the ability to develop trusted client relationships while following regulatory and internal

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
• Knowledge of BMO products and services - Good.

Responsibilities

• Review and evaluate delinquent, high risk, or written-off accounts for collections opportunities.
• Advise customers on payment strategies and products that meet their objectives.
• Deliver exceptional customer service and build trust through expertise and responsive support.
• Develop and maintain long-term, profitable relationships and expand share of wallet.
• Lead or participate in the design and management of core collections processes to mitigate losses.
• Prepare data for regular and ad-hoc reports and dashboards to inform decision-making.

Skills

Communication skills

Analytical thinking

Negotiation

Collaboration

Problem solving

Job description

BMO U.S. in Irving, TX is seeking a Collections professional to review delinquent and high-risk accounts, advise customers on payment strategies, and drive collections outcomes with focus on loss mitigation and customer service.

You will support collections processes, mentor teams, and collaborate with partners to protect the Bank’s interests. The role requires strong negotiation, analytical skills, and the ability to develop trusted client relationships while following regulatory and internal