Mortgage Collections Specialist – Growth & 401K

Bsi-Financial-Services; Irving (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Career growth opportunities

Company-paid life insurance

Generous PTO

Holiday Pay

401K

Company provided equipment

Job summary

BSI Financial Services in Irving, TX is seeking a Collections Specialist to assist borrowers with mortgage payments and recover delinquencies. This in-office role emphasizes compliant debt collection within mortgage industry standards and requires multitasking, strong communication, and up-to-date knowledge of relevant laws.

Responsibilities include reviewing accounts, discussing payment options, negotiating plans, and maintaining thorough documentation in required systems.

Qualifications

• High school diploma or equivalent required.
• Proficient in Microsoft Office and Google applications.
• Customer service experience preferred.
• Mortgage banking and telecommunication experience preferred.
• Familiar with FDCPA and other debt collection laws and regulations.
• Strong typing and organizational skills.
• Excellent active listening and communication skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Customer communication: making outbound collections calls professionally while maintaining good customer relations.
• Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes).
• Collect payments: provide all payment options (Mail, Pay by Phone, web payments).
• Identify financial hardships and take proper action to aid the borrower.
• Negotiate payment plans as needed.
• Provide prompt follow-up on payment arrangements.
• Mail correspondence to encourage payment of delinquent accounts.
• Make monthly outbound skip trace calls.
• Maintain records of contacts and arrangements in required systems.
• Achieve daily call goals and maintain phone availability.
• Adhere to debt collection laws and internal policies.
• Respond to emails in a professional manner.

Skills

Active listening

Problem solving

Time management

Communication (written & verbal)

Teamwork

Typing

Organization

FDCPA awareness

Customer service experience

Mortgage banking experience

Telecommunication experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Google apps

Job description

BSI Financial Services in Irving, TX is seeking a Collections Specialist to assist borrowers with mortgage payments and recover delinquencies. This in-office role emphasizes compliant debt collection within mortgage industry standards and requires multitasking, strong communication, and up-to-date knowledge of relevant laws.

Responsibilities include reviewing accounts, discussing payment options, negotiating plans, and maintaining thorough documentation in required systems.