Strategic Collections Lead – Drive Recovery & KPIs

United Water Restoration Group of So. FL., Inc.; Deerfield Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

United Water Restoration Group of So. FL., Inc. is seeking a Collection Specialist to build and lead the collections function in our Pompano Beach area office.

The role emphasizes monitoring accounts receivable, assessing collectability, and driving improvements in cash flow. You will analyze payment trends, resolve disputed items, handle escalations, and collaborate with Field Operations and headquarters to meet KPI targets.

Qualifications

• 5 years commercial collections experience or equivalent combination of education and experience preferred.
• Effective collections, issue resolution, deduction management, and negotiation skills.
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication.
• Ability to work with customers in sometimes difficult and confrontational situations.
• Ability to prioritize tasks in a fast-paced environment.
• Exemplary oral and written communication skills.
• High proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point.

Responsibilities

• Analyze payment trends by client or client group and take action to address and/or notify management when necessary
• Resolve client claims and disputed items while providing feedback to those processes to prevent similar errors in the future
• Handle escalated credit and collections decisions and must be able to gather and analyze credit, financial, and other pertinent data to determine next steps
• Partner with internal departments to support strategic goals while mitigating risk.
• Communicate with Field Operations and headquarters regarding account and portfolio status
• Manage escalation and exception processes.
• Ability to present information and respond to questions from internal business partners and clients
• Provide performance metrics to reflect key measurements in the department
• Minimize losses due to bad debt
• Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

Skills

Collections experience

Negotiation skills

Communication

Time management

Interpersonal skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

United Water Restoration Group of So. FL., Inc. is seeking a Collection Specialist to build and lead the collections function in our Pompano Beach area office.

The role emphasizes monitoring accounts receivable, assessing collectability, and driving improvements in cash flow. You will analyze payment trends, resolve disputed items, handle escalations, and collaborate with Field Operations and headquarters to meet KPI targets.