Strategic Coaching & Agent Enablement Lead

Simulacrum; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Simulacrum is looking for a seasoned customer success professional to coach users through Layer 1 and Layer 2 agent setups, guiding them from initial configuration to visible results. You will own the free-to-paid process, turning engaged users into paid simulations and driving expansion into a second expertise zone.

As a fast learner of a technical product, you will configure customer CRM systems, run first simulations, and provide coaching insights to Growth and Product teams.

Qualifications

• 3+ years in customer success, coaching, consulting or high-touch sales.
• A consultative closer who converts by delivering value.
• Fast to master a technical product and coach others to configure it.
• Comfortable with numbers and parameters (rates, funnels).
• Empathy for career-changers with drive for a conversion target.

Responsibilities

• Coach users to configure Layer 1 agents (rate card, outreach, booking) and Layer 2 agents (group coaching, workshops, waitlist) with realistic parameters.
• Set up each customer's contacts / CRM and run their first simulation to a visible result.
• Own the free-to-paid conversation and convert engaged free users to a $167 simulation.
• Drive expansion — the second simulation on a second expertise zone.
• Turn the Playbook's parameter sheets into hands-on coaching.
• Feed conversion and coaching insight back to Growth and Product.

Skills

Customer success

Coaching

Consulting

High-touch sales

CRM proficiency

Numerical reasoning

Tools

CRM tools

Job description

Simulacrum is looking for a seasoned customer success professional to coach users through Layer 1 and Layer 2 agent setups, guiding them from initial configuration to visible results. You will own the free-to-paid process, turning engaged users into paid simulations and driving expansion into a second expertise zone.

As a fast learner of a technical product, you will configure customer CRM systems, run first simulations, and provide coaching insights to Growth and Product teams.