AI Agents CSM - Remote & Revenue Growth

Logoslabs; San Francisco (CA); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Logoslabs is hiring a Customer Success/Account Manager to own post-sign-on relationships, onboarding adoption, renewals, and expansions. You will coordinate with an integration engineer to configure the product for everyday needs and ensure clean handoffs when engineering is needed.

You’ll manage live accounts, drive follow-ups, onboard new customers, test flows end-to-end, and fix issues within US business hours from a fully remote location.

Formación

• 2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list.
• Hands-on software configuration experience (automations, IVR, phone trees, CRM, no-code tools)
• Technical fluency: reading API docs, understanding webhooks
• Daily phone communication with clients (US business hours)
• Proven experience carrying a retention, renewal, or upsell target
• Clear, confident spoken English for live calls with US business owners and clinic staff
• Full availability for live calls during US business hours
• High-level written English for autonomous customer emails

Responsabilidades

• Own a book of live accounts - know status, who is unhappy, what is unresolved.
• Run follow-ups relentlessly on open items, deals, escalations, and promised call-backs.
• Take new customers live - set up call forwarding, build flows, connect integrations, test end-to-end.
• Configure the product - flow builder, prompt builder, transfer settings, notification rules.
• Be on the phone with several customer calls daily - onboarding, check-ins, escalations.
• Protect and grow revenue - spot churn risk, work past-due invoices, upsell when possible.
• Spot what to automate next - propose automation ideas and document recurring fixes.
• Write it down - create documented plays for future use by team or AI.

Conocimientos

B2B Customer Success

Account Management

Tech Support

Named accounts

Software configuration

Phone communication

Retention targets

English fluency

US business hours

Herramientas

CRM

No-code tools

Descripción del empleo

Logoslabs is hiring a Customer Success/Account Manager to own post-sign-on relationships, onboarding adoption, renewals, and expansions. You will coordinate with an integration engineer to configure the product for everyday needs and ensure clean handoffs when engineering is needed.

You’ll manage live accounts, drive follow-ups, onboard new customers, test flows end-to-end, and fix issues within US business hours from a fully remote location.