Enterprise Growth Customer Success Manager

SimScale GmbH

United States

Remote

USD 90,000 - 150,000

Full time

14 days+

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Job summary

SimScale GmbH is seeking a Customer Success Manager in the United States to own a portfolio of Commercial and High Potential accounts from onboarding through renewal and expansion. You will carry the renewal and expansion number and drive it to signature, partnering with Marketing, Support, Engineering, and Sales.

You will shape the customer journey, design playbooks, and implement AI-assisted CS workflows at scale.

Qualifications

4+ years customer-facing in high-growth SaaS with renewals and/or expansion.
Experience forecasting and managing a pipeline in a CRM.
Proven negotiation and closing experience on commercial terms.
Experience managing large customer cohorts and tiered accounts.
Hands-on with pilots, benchmarks or rollout projects across teams.

Responsibilities

Own a portfolio of Commercial and High Potential accounts from onboarding to renewal and expansion.
Build and manage renewal and expansion pipeline; drive opportunity management to signature.
Define growth strategy for key accounts and map next use cases.
Run targeted expansion campaigns with Marketing across engineering teams.
Coordinate a program of pilots, benchmarks and evaluations across customer and vendor teams.
Foster expansion and retention through referrals and ROI-focused business reviews.
Identify retention risks early and implement mitigation plans; focus on pivotal accounts.