Strategic CMS Account Manager – Industrial Lubricants

Castrol; Michigan; On-site; USD 107,000 - 153,000; Full time

Job summary

Castrol is seeking a CMS Account Manager to lead key customer relationships in the Michigan/Ohio/Indiana region. You will manage accounts, coordinate cross-functional teams, and drive value-based solutions for manufacturing clients.

You will oversee technical guidance on lubricants and process fluids, conduct business reviews, and pursue continuous improvement. This role requires travel and a strong customer-focus within a fast-paced industrial setting.

Qualifications

• Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience.
• 4–6 years of relevant CMS/industrial environment experience.
• Direct CMS experience.
• Experience managing customer accounts in industrial/manufacturing/technical services.
• Strong knowledge of industrial lubricants and metalworking fluids and their applications.
• Machining operations and related manufacturing processes knowledge.
• Experience supporting manufacturing operations.
• Proven ability to manage multiple priorities and stakeholders.
• Strong problem solving, communication, negotiation, and relationship-building skills.
• Ability to build trusted relationships across levels of a customer organization.
• Willingness to travel regularly to customer locations.
• Must be based in Michigan, Ohio, Indiana, or Western Pennsylvania/Pittsburgh area.

Responsibilities

• Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution.
• Develop and maintain profitable, long-term strategic customer relationships, building strong partnerships across operations, engineering, purchasing, finance, and senior leadership.
• Lead regular customer business reviews, communicate performance against established KPIs, and drive continuous improvement initiatives.
• Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution.
• Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration.
• Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions that deliver measurable business value.
• Provide technical guidance related to industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and their applications within manufacturing operations.
• Identify and implement projects focused on cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency.
• Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports.
• Support pricing strategy, customer communications, financial performance, cash collection activities, and initiatives that improve account profitability.
• Develop business cases, customer proposals, and implementation plans that support growth objectives and strengthen strategic customer partnerships.
• Participate in regional, national, and global account networks to share best practices and support strategic customer initiatives.
• Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

Skills

Account management

Stakeholder management

Customer relations

Negotiation

Communication

Problem solving

Relationship building

Travel readiness

Education

Bachelor's degree in Engineering or technical field

Tools

CRM systems

Job description

Castrol is seeking a CMS Account Manager to lead key customer relationships in the Michigan/Ohio/Indiana region. You will manage accounts, coordinate cross-functional teams, and drive value-based solutions for manufacturing clients.

You will oversee technical guidance on lubricants and process fluids, conduct business reviews, and pursue continuous improvement. This role requires travel and a strong customer-focus within a fast-paced industrial setting.