CMS Account Manager — Industrial Lubricants & Solutions

Castrol; Pennsylvania; On-site; USD 107,000 - 153,000; Full time

Job summary

Castrol is seeking a CMS Account Manager to lead primary customer-facing activities for assigned CMS accounts, focusing on operational performance, profitability, and satisfaction. You will partner across operations, engineering, purchasing, finance and leadership to deliver measurable business value.

Responsibilities include managing client relationships, conducting business reviews, and guiding technical and supply chain support. Travel to customer sites is expected.

Qualifications

• Bachelor's degree in Engineering or related field or equivalent industry experience.
• 4–6 years in Chemical Management Services, industrial manufacturing, or technical services.
• Direct CMS experience and managing accounts within industrial environments.
• Strong knowledge of industrial lubricants and metalworking fluids.
• Solid understanding of machining operations and manufacturing processes.
• Ability to travel regularly to customer locations.

Responsibilities

• Serve as the primary customer-facing leader for CMS accounts, ensuring exceptional support and program execution.
• Develop and maintain profitable, long-term strategic customer relationships across functions.
• Lead regular customer business reviews and drive continuous improvement initiatives.
• Manage day-to-day customer requirements including technical support and supply chain coordination.
• Use value-based selling to identify needs, demonstrate value, and expand services.
• Collaborate with Sales, Operations, Supply Chain, Engineering, and Finance to deliver solutions.
• Provide technical guidance on lubricants and related products within manufacturing operations.
• Identify projects focusing on cost reduction, productivity, and sustainability.
• Track spending, analyze usage trends, and prepare monthly reports.

Skills

Account management

Relationship building

Negotiation

Communication

Travel willingness

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Job description

Castrol is seeking a CMS Account Manager to lead primary customer-facing activities for assigned CMS accounts, focusing on operational performance, profitability, and satisfaction. You will partner across operations, engineering, purchasing, finance and leadership to deliver measurable business value.

Responsibilities include managing client relationships, conducting business reviews, and guiding technical and supply chain support. Travel to customer sites is expected.