CMS Account Manager: Industrial Chemical Solutions

Castrol; Ohio; On-site; USD 107,000 - 153,000; Full time

Job summary

Castrol is seeking a CMS Account Manager to lead assigned accounts, drive value-based solutions, and coordinate cross‑functional teams across operations, engineering, purchasing, finance, and senior leadership.

You will manage relationships, drive performance, and deliver measurable business value through cost-reduction and productivity initiatives while traveling to client locations as needed.

Qualifications

• Bachelor's degree in Engineering, a technical discipline, Business, or related field, or equivalent industry experience.
• 4–6 years of relevant CMS or industrial manufacturing experience.
• Direct CMS experience in industrial, manufacturing or technical-service environments.
• Strong knowledge of industrial lubricants and metalworking fluids and their applications.
• Solid understanding of machining operations and related manufacturing processes.
• Willingness to travel regularly to customer locations.

Responsibilities

• Serve as the primary customer-facing leader for CMS accounts, ensuring exceptional customer support, operational performance, and program execution.
• Develop and maintain profitable, long-term strategic customer relationships, building partnerships across operations, engineering, purchasing, finance, and senior leadership.
• Lead regular customer business reviews, communicate performance against KPIs, and drive continuous improvement initiatives.
• Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution.
• Use value-based selling to identify customer needs, demonstrate value, expand services, and increase account penetration.
• Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions that deliver measurable business value.
• Provide technical guidance related to industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils and their applications.
• Identify and implement projects focused on cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency.
• Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports.
• Support pricing strategy, customer communications, financial performance, cash collection activities, and initiatives that improve account profitability.
• Develop business cases, customer proposals, and implementation plans that support growth objectives and strengthen strategic customer partnerships.
• Participate in regional, national, and global account networks to share best practices and support strategic customer initiatives.
• Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

Skills

Customer relationship management

Negotiation

Communication

Travel willingness

Cross-functional collaboration

Education

Bachelor's degree in Engineering

Equivalent industry experience

Job description

Castrol is seeking a CMS Account Manager to lead assigned accounts, drive value-based solutions, and coordinate cross‑functional teams across operations, engineering, purchasing, finance, and senior leadership.

You will manage relationships, drive performance, and deliver measurable business value through cost-reduction and productivity initiatives while traveling to client locations as needed.