Strategic CMS Account Manager – Industrial Lubricants

Castrol; Indiana; In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Castrol is a global leader in lubricants and the CMS Account Manager will serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution. You will develop profitable, long-term relationships across operations, engineering, purchasing, finance, and senior leadership.

The role requires management of day-to-day customer requirements, technical guidance on lubricants and metalworking fluids, and travel to

Competenze

• Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience.
• 4–6 years of relevant experience in Chemical Management Services, industrial manufacturing, technical services, or a related environment.
• Direct Chemical Management Services (CMS) experience.
• Demonstrated experience managing customer accounts within industrial, manufacturing, or technical-service environments.
• Strong knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications.
• Solid understanding of machining operations and related manufacturing processes.
• Experience supporting operations within a manufacturing environment.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced customer environment.
• Strong problem-solving, communication, negotiation, and relationship-building skills.
• Ability to build trusted relationships and influence stakeholders across multiple levels of a customer organization.
• Ability and willingness to travel regularly to customer locations.

Mansioni

• Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution.
• Develop and maintain profitable, long-term strategic customer relationships, building strong partnerships across operations, engineering, purchasing, finance, and senior leadership.
• Lead regular customer business reviews, communicate performance against established KPIs, and drive continuous improvement initiatives.
• Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution.
• Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration.
• Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions that deliver measurable business value.
• Provide technical guidance related to industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and their applications within manufacturing operations.
• Identify and implement projects focused on cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency.
• Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports.
• Support pricing strategy, customer communications, financial performance, cash collection activities, and initiatives that improve account profitability.
• Develop business cases, customer proposals, and implementation plans that support growth objectives and strengthen strategic customer partnerships.
• Participate in regional, national, and global account networks to share best practices and support strategic customer initiatives.
• Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

Conoscenze

Account management

Relationship building

Negotiation

Communication

Problem solving

Travel readiness

Multi-stakeholder coordination

Lubricants knowledge

Manufacturing processes

Formazione

Bachelor's degree in Engineering/technical field or related

Descrizione del lavoro

Castrol is a global leader in lubricants and the CMS Account Manager will serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution. You will develop profitable, long-term relationships across operations, engineering, purchasing, finance, and senior leadership.

The role requires management of day-to-day customer requirements, technical guidance on lubricants and metalworking fluids, and travel to