CMS Account Manager: Industrial Lubricants & Solutions

Castrol; United States; À distance; USD 107 000 - 153 000; Plein temps

Résumé du poste

Castrol is seeking a CMS Account Manager to lead the primary customer-facing role for assigned accounts, managing relationships, performance, profitability, and overall satisfaction.

The position requires travel to customer locations and is based in Michigan, Ohio, Indiana, or Western Pennsylvania. You will partner with Sales, Operations, Supply Chain, Engineering, and Finance to develop solutions that deliver measurable business value and drive continuous improvement.

Qualifications

• Bachelor’s degree in Engineering, a technical discipline, Business, or related field, or equivalent industry experience.
• 4–6 years of relevant experience in Chemical Management Services, industrial manufacturing, technical services, or related environment.
• Direct Chemical Management Services (CMS) experience.
• Demonstrated experience managing customer accounts within industrial, manufacturing, or technical-service environments.
• Strong knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications.
• Solid understanding of machining operations and related manufacturing processes.
• Experience supporting operations within a manufacturing environment.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced customer environment.
• Strong problem-solving, communication, negotiation, and relationship-building skills.
• Ability to build trusted relationships and influence stakeholders across multiple levels of a customer organization.
• Ability and willingness to travel regularly to customer locations.
• Must be based in Michigan, Ohio, Indiana, or Western Pennsylvania/Pittsburgh area.

Responsabilités

• Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution.
• Develop and maintain profitable, long-term strategic customer relationships, building strong partnerships across operations, engineering, purchasing, finance, and senior leadership.
• Lead regular customer business reviews, communicate performance against established KPIs, and drive continuous improvement initiatives.
• Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution.
• Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration.
• Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions that deliver measurable business value.
• Provide technical guidance related to industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and their applications within manufacturing operations.
• Identify and implement projects focused on cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency.
• Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports.
• Support pricing strategy, customer communications, financial performance, cash collection activities, and initiatives that improve account profitability.
• Develop business cases, customer proposals, and implementation plans that support growth objectives and strengthen strategic customer partnerships.
• Participate in regional, national, and global account networks to share best practices and support strategic customer initiatives.
• Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

Connaissances

CMS experience

Account management

Lubricants knowledge

Stakeholder management

Travel willingness

Formation

Bachelor’s degree or equivalent experience

Description du poste

Castrol is seeking a CMS Account Manager to lead the primary customer-facing role for assigned accounts, managing relationships, performance, profitability, and overall satisfaction.

The position requires travel to customer locations and is based in Michigan, Ohio, Indiana, or Western Pennsylvania. You will partner with Sales, Operations, Supply Chain, Engineering, and Finance to develop solutions that deliver measurable business value and drive continuous improvement.