Strategic Club Leader - Growth & Ops

Make Golf Your Career

Sandwich (MA)

On-site

USD 90,000 - 140,000

Full time

12 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short/long-term disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Make Golf Your Career is seeking a General Manager to lead the club's strategic direction, operations, and member growth. You will drive financial success by implementing business strategies, ensuring member satisfaction, and fostering a positive work environment.

The role requires overseeing department heads, managing budgets, and delivering results across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.

Qualifications

High school diploma or equivalent.
Minimum of 3 years of experience in club management, hospitality, or related field.
Minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability.
Bachelor's degree or equivalent preferred.
Certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
Skilled in handling highly confidential material, including member and employee data, with discretion and integrity.
Proficiency in computer literacy and spreadsheet software.
Strong leadership abilities, excellent communication skills, and effective team management are essential.

Responsibilities

Develop and execute comprehensive business and financial strategy plans for the club.
Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas, making data-driven adjustments as necessary to optimize performance.
Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
Recruit, select, develop, and continually evaluate a qualified team of department heads.
Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross-training, goal setting, and employee recognition.
Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance.
Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue-to-payroll ratios.
Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies.
Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
Analyze member retention metrics and develop targeted strategies to enhance retention rates.
Engage directly with resigning members to gain insights into their reasons for leaving, documenting feedback to inform continuous improvement initiatives.
Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction.
Ensure the club operates safely and legally according to regulatory obligations.