Executive Club Manager - Lead Operations and Growth

Invited Clubs; Pittsburgh (Allegheny County); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

Invited Clubs in the United States operates a diverse family of private clubs with a focus on service and relationships. The General Manager will lead the club's strategy, operations, and member growth, building a strong leadership team and ensuring financial performance.

This role requires a track record in hospitality leadership, budget oversight, and a commitment to exceptional member experiences while maintaining compliance and a positive work culture.

Qualifications

• A high school diploma or equivalent.
• At least 3 years of club management or hospitality experience.
• At least 1 year of budget management experience with profitable expense allocations.

Responsibilities

• Develop and execute comprehensive business and financial strategy plans for the club.
• Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas, making data-driven adjustments as necessary to optimize performance.
• Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and continually evaluate a qualified team of department heads.
• Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross-training, goal setting, and employee recognition.
• Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
• Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance.
• Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue-to-payroll ratios.
• Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies.
• Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
• Analyze member retention metrics and develop targeted strategies to enhance retention rates. Engage directly with resigning members to gain insights into their reasons for leaving, documenting feedback to inform continuous improvement initiatives.
• Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction.
• Ensure the club operates safely and legally according to regulatory obligations.

Skills

Leadership

Communication

Team management

Discretion & integrity

Computer literacy

Spreadsheet software

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Spreadsheet software

Job description

Invited Clubs in the United States operates a diverse family of private clubs with a focus on service and relationships. The General Manager will lead the club's strategy, operations, and member growth, building a strong leadership team and ensuring financial performance.

This role requires a track record in hospitality leadership, budget oversight, and a commitment to exceptional member experiences while maintaining compliance and a positive work culture.