Strategic Cloud Success Manager

Google

Kirkland (WA)

Hybrid

USD 174,000 - 252,000

Full time

4 days ago

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Benefits offered by this job

Equity

Bonus target (20%)

Benefits

Job summary

Google Cloud is seeking a Technical Success Account Manager (TSAM) to lead technical governance for our most critical customers, driving platform health, reliability, and architectural excellence on GCP. You will translate business objectives into structured governance and advocate best practices across technical teams, with a focus on executive-facing communications.

You will forge strong executive relationships, influence product roadmaps, and ensure continuous service improvement across the

Qualifications

Bachelor's degree in CS or related field or equivalent practical experience.
10 years of experience in a customer-facing technical role.
Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Responsibilities

Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
Drive platform stability and excellence through deep architectural health assessments.
Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, resilient workloads.
Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.