Cloud Technical Success Lead — Platform Health & Governance

Google

Sunnyvale (CA)

On-site

USD 174,000 - 252,000

Full time

25 hours ago

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Job summary

Google Cloud seeks a Technical Success Account Manager (TSAM) in Sunnyvale to lead governance, improve platform health, and translate business goals into durable architectural strategies for critical workloads. You will partner with executives and technical teams to drive reliability, scalability, and sustained value across customer footprints.

You will advocate adoption of best practices, shape product feedback, and coordinate with Product and Engineering to elevate service quality while

Qualifications

Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
10 years of experience in a customer-facing technical role.
Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Responsibilities

Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
Drive platform stability and excellence through deep architectural health assessments.
Serve as the technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly, scalable, and resilient workloads.
Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.