Strategic Cloud Security Account Manager

Upwind Security; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Upwind is seeking a Technical Account Manager to build strategic relationships with customers and ensure onboarding, adoption, and long-term value from the Upwind platform. You will serve as the main point of contact, guide deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction across cloud security initiatives.

The ideal candidate has 3+ years in customer-facing SaaS roles, strong cloud and cybersecurity know-how, and excellent communication and

Qualifications

• 3+ years in customer-facing SaaS roles including Technical Account Management, Solution Architecture, or similar roles.
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps.
• Excellent communication, problem-solving, and relationship-building skills.
• Experience leading technical projects, managing cloud deployments, and driving feature adoption.
• Strategic mindset with the ability to align technical solutions to business goals.
• Relevant certifications in cloud or security (preferred).

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
• Build strong, long‑term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
• Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Job description

Upwind is seeking a Technical Account Manager to build strategic relationships with customers and ensure onboarding, adoption, and long-term value from the Upwind platform. You will serve as the main point of contact, guide deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction across cloud security initiatives.

The ideal candidate has 3+ years in customer-facing SaaS roles, strong cloud and cybersecurity know-how, and excellent communication and